ADRC Frequently Asked Questions
The ADRC assists residents living in the 10-county capital region with accessing information about long-term services and supports, and public benefit programs offered to older Americans, the disabled, and their caregivers. It lessens the burden of connecting a resident with the information they need through its information, referral and assistance services, or resource navigators.
The following FAQ can help residents better understand how the ADRC can help them.
Q: How does the ADRC provide help?
A: Resource navigators provide extensive and ongoing resource options for older Americans (those 60 years old or older), the disabled and their caregivers. Navigators provide help over the phone and in person. They follow the consumer through the ADRC services and are extremely beneficial to people who have multiple needs and who may need help from various resources and agencies. Navigators work to connect consumers as quickly and easily as possible to the resources they need.
Navigators also work to ensure consumers can make informed decisions and have streamlined access to long-term services and support agencies.
Q: Can the ADRC help apply for disability benefits or long-term care?
A: Yes. Because the ADRC works with a number of organizations, it can either help people apply for benefits or direct an organization, such as the Area Agency on Aging of the Capital Area, to the person seeking the benefits.
Q: Does the ADRC offer help for family members?
A: Yes. Family caregiver support also is part of the ADRC’s mission. Taking care of loved ones may seem overwhelming at times, and the resource center works to alleviate such stress by referring the appropriate partner agencies to the consumers.
Q: Who can use the ADRC?
A: The ADRC offers assistance to older Americans, children and adults with disabilities, and people caring for those with disabilities. The ADRC serves people living within Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis and Williamson counties.
Q: What is the best way to contact the ADRC?
A: Consumers can contact the resource center by phone, email, or in person. They should use which ever method they are most comfortable.
The center is open from 8 a.m. to 5 p.m. Monday through Friday, except on holidays. Walk-ins are accepted, but appointments are strongly suggested. Consumers can meet with a resource center navigator in person at 6800 Burleson Road, Building 310, Suite 165, Austin, Texas 78744. They can also call the ADRC at 855-937-2372 or email the center at ADRCCAP@capcog.org.
Q: When is the best time to contact the ADRC?
A: Consumers can contact a resource center navigator during normal business hours, but a phone line is always available to accept messages after business hours. Emails also are received by the center after business hours. A resource center navigator will promptly respond to messages and emails during the next business day.
The ADRC wants to help consumers navigate through long-term support services and benefits regardless of the circumstances or challenges a consumer is facing. Consumers are welcome to contact the center anytime they have questions or concerns.
Q: Does the ADRC tell me what to do?
A: No. Consumers make their own choices. The ADRC does not and cannot tell a consumer what to do. It offers information and resources to the consumer or caregiver so they can make their own choices about the support services they may require.
Q: Can I call even if I am the one not receiving support services or benefits?
A: Yes, family and friends often are the caregivers. Regardless, if you are a caregiver or not, the ADRC accepts calls from people seeking information to support their loved ones.
Q: Does the ADRC need my name?
A: No. The resource center does not require a consumer’s name. However, providing a name would be helpful for the ADRC navigator to return their call, make an appropriate referral on behalf of the caller, and follow up to ensure the correct long-term support services and benefits fit their needs.
Q: How long do ADRC services last?
A: The ADRC is not the service provider. Durations of services and benefits are dictated by the various organizations the consumer elects to use after the resource center connects them with those resources.