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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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Ombudsman

Long Term Care Ombudsman Program

Learn about CAPCOG Area Agency on Aging's Long Term Care Ombudsman Program and get links to related resources for consumers and certified volunteer ombudsmen.

Overview

The Area Agency on Aging of the Capital Area's Long Term Care Ombudsman Program provides advocacy and friendly support for individuals living in nursing or assisted-living facilities. Ombudsmen investigate complaints, report findings and help achieve resolution. Program staff are trained to develop positive relationships with residents and facility staff to help with problem-solving.

How does an ombudsman work? Supporting residents and families in resolving problems or differences with facility staff includes defining concerns, explaining rights and identifying possible courses of action. An ombudsman can help resolve the problem in most cases, but complaints involving serious abuse or neglect are referred to the appropriate agency. In all situations, confidentiality is maintained and no information is released without permission of the resident or legal guardian.

An ombudsman is a good source of information about selecting a long-term care facility, understanding eligibility criteria, and identifying other services for older adults. State and regional ombudsman programs work cooperatively with other advocacy organizations. Plus, staff routinely serve on boards and committees of other organizations and actively advocate for policies to promote quality of care.

Contacts and Resources

To speak with a CAPCOG Area Agency on Aging ombudsman or learn about serving as a volunteer advocate, call 512-916-6062 or toll free 888-622-9111. Also, see the following list of resources for consumers or volunteer ombudsmen. 

> Get a list of the 28 ombudsman programs across Texas
> Compare providers at the Texas Department of Aging and Disability Services site
> Compare Nursing Homes in your area through the Medicare website
> View a map of nursing home locations in the capital area
> View a map of assisted-living facilities in the capital area
> Explore continuing education resources for certified ombudsmen
> View the checklist on minimum resource materials for ombudsman programs
> Get additional consumer links

Fraud Prevention

Some scammers and fraudsters especially target seniors, but consumers can help fight back. The U.S. Senate Special Committee on Aging has launched a toll-free hotline for seniors, their loved ones or anyone with information to report suspected fraud and get help.

The committee's investigation team has tackled crimes from investment scams, identity theft and lottery schemes to Medicare and Social Security fraud and more. Call 855-303-9470 between 9 a.m. and 5 p.m. EST weekdays to reach an investigator. 

> Read the committee's news release
> Send an email at the fraud hotline's website