The 9-1-1 equipment CAPCOG provides to each of its 31 Public Safety Answering Points (PSAPs) is state-of-the-art. CAPCOG provides highly trained maintenance technicians who are available 24 hours a day, 7 days a week. The equipment allows call takers to efficiently answer, process, and transfer calls to another agency if needed. CAPCOGs 9-1-1 equipment contains integrated TDD/TTY equipment to allow call-takers to seamless communication with callers who are deaf, hearing impaired, or who cannot speak. In addition, we provide each PSAP with a standalone TDD device to use as a backup.
In order to respond quickly to a caller's request for help, a 9-1-1 call taker must be able to locate the 9-1-1 caller as quickly as possible. CAPCOG employs a Mapped ALI (Automatic Location Information) solution in all 31 PSAPs. Mapped ALI automatically displays the caller's location on a map using either the address delivered to the PSAP from the 9-1-1 database, or the GPS coordinates provided by a wireless phone or VoIP provider. In addition to the caller's location, the maps display a broad range of information to assist the call taker with quickly locating resources, displaying known hazards, and other information. The maps also contain data on the entire CAPCOG region to enhance CAPCOG's goal of complete interoperability in the event of a disaster.
Should a 9-1-1 call taker not speak the language of the 9-1-1 caller, CAPCOG provides each PSAP access to an interpreter service. The interpreter service can identify and communicate with the 9-1-1 caller in almost any language, and thousands of dialects, enabling the PSAP to summon the needed resources quickly. All CAPCOG 9-1-1 staff members are active in The Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA). CAPCOG is on the cutting edge of 9-1-1 technology, and is involved in many projects of both APCO and NENA regarding the future path in 9-1-1 technology.
CAPCOG provides funds to each of its 10 counties to assist with 911 database maintenance and employing a County 9-1-1 Addressing Coordinator. CAPCOG staff works with each of these coordinators to manage and update the 9-1-1 Database. Download CAPCOG's Addressing Guidelines.