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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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Kari’s Law

Kari’s Law requires Texas businesses and organizations with a multiline telephone system (MLTS) or private branch exchange (PBX) to provide direct access to 9-1-1 services without callers having to first dial an outside-line prefix. The law also requires all capable systems to notify a central location on site when a 9-1-1 call is placed.

Businesses, schools, hospitals and other organizations that use MLTS’s in their office are responsible for knowing and addressing compliance with the law by Sept. 1, 2016.

Achieving Compliance

In the CAPCOG 10-county region, most organizations can avoid MLTS direct access to 9-1-1 issues by working with their MLTS service provider and coordinating with their local 9-1-1 call center. By following these simples steps any organization can verify they comply or can learn how to attain compliance with Kari’s Law.

  • Contact your MLTS service provider to confirm your outgoing lines can directly dial 9-1-1.
  • Schedule a test call by contacting the CAPCOG Emergency Communications Division at 512-916-6004 or cmac@capcog.org. CAPCOG Emergency Communications staff can also work with you to help resolve MLTS issues.

Requesting a Waiver

If a MLTS cannot meet Kari’s Law requirements without a substantial cost, organizations can request a one-year waiver. Organizations that receive the waiver must place an instructional sticker adjacent to or on all noncompliant, outbound capable telephones instructing the user how to access 9-1-1 services.

Kari’s Law has a Sept. 1, 2016 deadline for compliance and waivers must be submitted before that deadline and no later than Sept. 1 of each following year.

> Complete the waiver and learn more about Kari’s Law.
> Read about the passage and benefit's of Kari's Law.