911 Training and Public Education
9-1-1 call-takers receive specialized training in order to handle a broad range of potential call types in the PSAP. Texas requires all call-takers to complete a 40-hour training course on basic telecommunications issues affecting PSAPs within the first year of employment. In addition, they must complete several hours of "field training" before receiving their Telecommunications Certification. The Texas Department of Public Safety also requires PSAPs performing law enforcement functions to attend 40 hours of training on the Texas and National Law Enforcement Telecommunications Systems (TLETS/NLETS). CAPCOG offers this, and additional training in: Basic Spanish, Crisis Communications, Ethics, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch and more to assist the call-taker with advancing to intermediate and advanced certification levels.
In order to comply with the Americans with Disabilities Act, CAPCOG requires all call-takers to attend training on Telecommunications Device for the Deaf (TDD) within three months of employment and every six months thereafter. This training provides familiarity with the equipment, and keeps them abreast of changes in technology. Occasionally, CAPCOG offers training from various organizations such as the National Emergency Number Association (NENA) and the Association of Public-Safety Communications Officials (APCO) that specialize in issues affecting public safety.
CAPCOG provides outreach and educational materials designed and developed to enhance the understanding of the 9-1-1 program to PSAPs and other public safety agencies throughout the CAPCOG region. The materials cover a broad range of topics associated with the proper usage of 9-1-1, wireless 9-1-1, and VoIP. They are available in English and Spanish.
The 9-1-1 mascot, Cell Phone Sally, is available to appear at any planned event.