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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001

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In the News

9-1-1 updates reach new milestone

Monday, July 15, 2013

CAPCOG’s Emergency Communications Division has cleared another round in the quest to further modernize the region’s 9-1-1 infrastructure.

The recent installation of new equipment in 20 area public safety answering points or emergency communication centers ends the first phase of key updates to expand 9-1-1 capabilities.

In addition, the PSAPs now have newer mapping software to better assist 9-1-1 call takers in pinpointing caller locations. Call takers translate the mapping data into location information for police, medical and fire personnel responding to emergencies.

As previously reported, ongoing digital updates will help the PSAPs eventually accept calls from text, video images and other sources beyond the traditional voice-only calls.

> Discover CAPCOG's emergency Communications Division

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