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In the News

CAPCOG builds resiliency into 9-1-1 infrastructure

Monday, May 23, 2016

Construction should begin by the end of the year on the installation of a secondary, or backup, 9-1-1 fiber-optic network for 23 of CAPCOG’s 27 Public Safety Answering Points (PSAPs) locations where 9-1-1 calls are received. The additional network will allow PSAPs to continue to answer 9-1-1 calls if a network outage occurs instead of the calls being rerouted to another PSAP or call center. The calls are never in jeopardy of not being answered, according to CAPCOG’s Emergency Communications Director Gregg Obuch, but when a call is rerouted it doesn’t carry with it the address and map of the caller. “We really want the location information of that caller in case the call gets dropped before we get a responder to the site.”

In early April, the CAPCOG Executive Committee, in its capacity as the Capital Area Emergency Communications District board, approved the $7 million project to install fiber lines on different routes to the 23 PSAP locations.  While the district maintains 31 PSAPs, four are located at the Combined Transportation, Emergency & Communications Center and two at CAPCOG’s offices. The remaining four PSAPs — Lee, Fayette, and Blanco counties’ and Marble Falls’ — need an alternative solution to fiber lines to provide a secondary network, such as installing radio towers and using microwaves. CAPCOG continues to work on identifying a secondary network solution for the remaining sites.

The backup network has been a priority for the last two years; often outages occur due to construction sites cutting fiber or even network maintenance – the network is owned by AT&T and, while they try to be responsive to these events, it still means 9-1-1 calls may be disrupted, said Obuch. The first phase of the project addressing 23 PSAPs will be completed in three years.

> Read about the CAPCOG Emergency Communications Division.
> Learn about the Capital Area Emergency Communications District.

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