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Austin, TX 78744

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In the News

CAPCOG honors communications heroes across region

Monday, April 09, 2018

Emergency telecommunicators can be the first person a victim speaks with during or even before a crime or life threatening emergency; they can provide assurance that help is coming, save a life, and start the road to recovery. It is because of this service that they are invaluable to their communities. CAPCOG, acting in its capacity as the Capital Area Emergency Communications District, along with many local jurisdictions will recognize 9-1-1 operators’ commitment to their communities during National Public Safety Telecommunicators Week, April 9 through 15.

There are about 750 emergency telecommunicators working 24/7 to respond to individual and public crises throughout the ten-county region; in 2017, they answered more than 1.4 million calls. “Telecommunicators can be a caller’s calm in the storm as they provide lifesaving information and serve as a vital link between the caller and the emergency responders,” said Kelsey Dean, CAPCOG Public Safety Answering Point (PSAP) Specialist. “You can hear the relief in a caller’s voice when the telecommunicator understands the incident and notifies them that help is on the way. Call takers are heroes, too.”

The CAPCOG Executive Committee adopted a resolution on March 14 recognizing National Public Safety Telecommunicators Week and has provided the telecommunicators with special gifts to honor their unending service.

> Read the resolution.
> Learn about the CAPCOG Emergency Communications Division.

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