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Austin, TX 78744

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In the News

CAPCOG offers basic telecommunicators course

Monday, December 08, 2014

The Capital Area Council of Governments offered its first 40 Hour Basic Telecommunicator Licensing Course from Nov. 10 to Nov. 14, 2014 helping 19 9-1-1 operators meet a new state requirement. Additional courses will be available throughout the 2015 fiscal year.

The Basic Telecommunicator Licensing Course is now a required course by the Texas Commission on Law Enforcement (TCOLE) that emergency telecommunicators must complete within their first year of hire.

The 40 hour course is designed to provide a beginning telecommunicator with an understanding of situations encountered in an emergency communications environment. Course content includes training such as radio dispatching, call taking, call classification, emergency and non-emergency situations, liability and legal issues and stress management.

The 19 students in attendance were from Public Safety Answering Points (PSAPs) throughout the CAPCOG region and other outside agencies. They all passed the final exam with a required score of 85 or higher. The course is offered to CAPCOG’s regional PSAPs at no charge.

> Find future training courses.
> Learn more about the CAPCOG Emergency Communications Division.
> Contact Kelsey Dean, CAPCOG PSAP specialist.

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