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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001

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In the News

CAPCOG telecommunicator licensing training passes 100%

Monday, October 19, 2015

CAPCOG has always trained telecommunicators, and its year-old, 40-hour basic telecommunicator course demonstrates another outstanding addition to educational opportunities in which call-takers can partake.

The state began requiring telecommunicators to be licensed by Texas Commission on Law Enforcement in 2014. Since then, CAPCOG has offered four Basic Telecommunicator classes. Students of the classes achieved a 100 percent pass rate. Students are required to score an 85 percent or greater to pass the class. All students who took the licensing exam also excelled with a 100 percent pass rate, passing the exam on their first try.

CAPCOG has taught about 30 students with an average exam score of 82 percent. CAPCOG offers the Basic Telecommunicator course four times a year free of charge to telecommunicators working within the 10-county region. Outside agencies are welcome to send students to our class for a fee.

CAPCOG’s Emergency Communications Division offers a variety of other training courses.

> For more information contact Kelsey Dean, CAPCOG PSAP specialist.

The next Basic Telecommunicator class is from Dec. 7 through 11. The exam will be Dec. 14.

> Discover more emergency communicaitons courses.

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