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Austin, TX 78744

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In the News

Crisis communications training enhances emergency response

Friday, July 07, 2017

Emergency Telecommunicators can receive incident specific crisis communications training through two courses CAPCOG is hosting by popular demand. “Suicide Intervention for 9-1-1 Professionals” and “High Risk!” work to improve communications and awareness skills during high stress incidents and to further ensure a caller’s and/or emergency responders’ safety. The courses will be held July 17 and July 18.

“National trends for the emergencies covered in these courses are curving upward, and training and practice is the best away to prepare to answer these forms of crisis communications,” said Kelsey Dean, CAPCOG public safety answering point specialist. The “High Risk!" course shares vital lessons learned from when emergency personnel responds to incidents such as ambushes, felony traffic stops, domestic violence, and home robberies. The suicide course examines the eighth leading cause of death in the United States by exploring the myths and facts of suicide, developing suicide specific communications techniques, and performing suicide risk assessments. For every completed suicide, there are 50 other people who call 9-1-1 or prevention hotlines for help.

“These courses help recognize red flags and help deescalate the situation and eliminate surprises for first responders,” Dean said.

> Contact Dean to inquire about joining these training courses.
> Find other emergency telecommunicators training courses.
> Learn more about the CAPCOG Emergency Communications Division.

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