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In the News

Kari’s Law ensures direct dialing to 9-1-1

Tuesday, May 19, 2015

Kari’s Law, signed by Governor Greg Abbott on Friday, requires multi-line telephone systems to have 9-1-1 direct dialing. An inexpensive feature to deploy in most cases, 9-1-1 direct dialing allows for any caller to dial the numbers 9-1-1 to reach a public safety answering point without first entering another number for an outside line.

“We should be taking every possible step to make access to first responders as fast and easy as possible” said Gregg Obuch, emergency communications director for the Capital Area Emergency Communications District (CAECD), a division of Capital Area Council of Governments (CAPCOG). “Kari’s Law will allow people in office buildings, hotels and other multi-lined phone facilities to access emergency telecommunicators via the simplest way possible – dialing 9-1-1.”

Kari’s Law is the result of Texas Senate Bill 788 filed by Senator Kevin Eltife, of Tyler, after a 9-year-old child could not reach 9-1-1 from a hotel room during a deadly assault on her mother.

Since Abbott has signed the bill into law, the CAECD is prepared to respond to inquiries from businesses and organizations with multi-line telephone systems.

“There’s a lesson virtually every parent teaches their child – if you face an emergency, call 9-1-1,” Abbott said. “I am signing Kari’s Law to ensure that whenever there is an emergency, any child and any adult who dials 9-1-1 is going to be able to connect with emergency personnel to ensure they come to the rescue of those who need help the most.”

According to Obuch, most large businesses and hotels with multi-line telephone systems in Central Texas already implemented a 9-1-1 direct-dial function, but the new law will ensure everybody who uses such a phone system can reach an emergency telecommunicator.

Every business and organization with multi-line telephone systems not using a 9-1-1 direct-dial function should contact their phone providers to request its programing changed to accommodate 9-1-1 direct dialing.

The district is available to assist any business service users in complying with Kari’s Law.

> Read more about Kari's Law and how to achieve compliance or request a waiver.
> Learn about the CAECD.
> Discover CAPCOG's emergency communications division.

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