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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001

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In the News

Local seniors need advocates

Monday, April 18, 2016

Passionate advocates can volunteer to help seniors in their local community by becoming a certified volunteer ombudsman with the Area Agency on Aging of the Capital Area (AAACAP). Ombudsmen provide older persons who reside in nursing and assisted living facilities a voice about their quality of life and the care they receive when they can no longer do it for themselves or are too afraid to do so.

As a program of CAPCOG, AAACAP ombudsmen serve about 250 nursing and assisted living facilities in the 10-county region. Volunteer ombudsmen play a key role in ensuring the well-being of those living in facilities as many residents have no relatives or regular visitors, and no one to act on their behalf. Family members with a loved one who resides in a care facility also need ombudsmen to help navigate the process necessary to achieve change and improve the care of their loved ones.

Volunteer ombudsmen are certified and specially trained to advocate for residents’ rights and quality of care by visiting and observing  residents’ care at long-term care facilities. Volunteer ombudsmen, working with AAACAP staff ombudsmen, identify and help resolve complaints. They also educate residents, families, and care-facility staff on maintaining the health, safety, and welfare of residents. Ombudsman services are free and confidential.

No prior experience is required to be a volunteer ombudsman, but they must be at least 18. AAACAP provides the required training to become a volunteer ombudsman. Seniors in your area need you.

> Contact Pete Moreno, managing lead ombudsman.
> Learn more about the ombudsman program.

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