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In the News

San Marcos starts Text to 9-1-1 testing; other PSAPs to follow

Monday, April 10, 2017

San Marcos Police Department will lead the region in testing Text to 9-1-1 systems in mid-April, and public safety answering points (PSAPs), or 9-1-1 call centers, throughout Hays, Travis and Williamson counties will continue the first phase of testing through April. The second testing phase will include Lee, Bastrop, Caldwell, and Fayette counties, and PSAPs in Burnet, Blanco and Llano counties will conclude the testing before Text to 9-1-1 is released region wide.

Text to 9-1-1 allows for cellphone users to communicate with emergency telecommunicators through SMS text messages. CAPCOG has been installing and testing Text to 9-1-1 infrastructure since late 2016 which includes how emergency telecommunicators receive and respond to text messages. The San Marcos test will be the first live event where CAPCOG will send text messages from somewhere in the city to the PSAP. This test will be done separately for each major carrier — Verizon, AT&T Mobility, Sprint and T-Mobile – to ensure texts are being received properly by the PSAP. It is important that residents not attempt to text 9-1-1 during testing as they may be connected with a live operator instead of receiving a default message explaining texting is not available in the area.

> Read more about Text to 9-1-1.
> Learn more about the CAPCOG Emergency Communications Division.

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