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Building 310, Suite 165
Austin, TX 78744

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In the News

Text to 9-1-1 outreach gears up for service launch

Tuesday, December 20, 2016

As network connectivity testing for the Text to 9-1-1 service continues and the service prepares to launch in January or February, CAPCOG and its partners are completing several public outreach materials to be used region wide via social media and websites to educate residents about how and when to text 9-1-1.

Three Public Service Announcements (PSA) — two videos and an audio clip — are wrapping and will be available to distribute in late December, so they can go live with the region-wide launch of the Text to 9-1-1 service. These PSAs will include a brief, 30-second video and audio clip for airing on municipal access channels and possibly as radio and television commercials. A longer video, which provides a more robust explanation and demonstration of the services, was produced to be shared on social media and websites. A series of frequently asked questions about texting 9-1-1 and the service’s capabilities are already online at The PSAs and other outreach materials also will be located at

> Go to

As Text to 9-1-1 outreach efforts get underway, it is important to remind residents that cellphone carriers provide texting services as a “best effort service” so a text message may not get delivered, and in an emergency residents should “Call if You Can, Text if You Can’t.”

> Learn more about the CAPCOG Emergency Communications Division.

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