CAPCOG upgrades 9-1-1 workstations throughout region

New workstations being installed by CAPCOG in all 31 public safety answering points (PSAPs) across the region will allow for NextGeneration 9-1-1 once it is instituted; NextGeneration 9-1-1 is a more resilient digital infrastructure system which allows voice, photos, videos, and real-time text messages to flow seamlessly from the public to 9-1-1 call takers. CAPCOG began installing the workstations for emergency telecommunicators in all ten counties in February with completion set for May. While the project is a routine upgrade, it will enhance telecommunicators’ ability to navigate their 9-1-1 system tools.

Each upgraded workstation includes a new computer and at least one 23-inch monitor. If the PSAP uses CAPCOG’s mapping, a second 23-inch monitor will be provided. The older workstations operated on 19-inch monitors, so the increased monitor size allows for an expanded layout of the 9-1-1 dashboard.

Before issuing the new workstations, CAPCOG installed and tested the systems in its training PSAP. Lago Vista’s PSAP was the first to receive the equipment.

Learn more about CAPCOG’s role in emergency communications.