The CAPCOG Emergency Communications Division is encouraging more emergency communications centers (ECCs) throughout the region to make use of a virtual training platform that allows emergency telecommunicators to take TCOLE certified courses while working from their EECs.
“This tool is important as we want to offer every avenue for our emergency telecommunicators to receive quality training in a timely and efficient manner,” said Pamela Frisk, CAPCOG 9-1-1 senior training and public education specialist. “It is a great supplement to the in-person training we offer at CAPCOG and helps keep professional training fluid as telecommunicators are always working to improve their skills and knowledge.”
Entering its third year, the service has proven beneficial with more than 100 emergency telecommunicators taking 144 courses last year. The platform offers a variety of courses from Call Handling for Telecommunicators to De-escalation for Telecommunicators to Modern Fire Dispatch. Courses are updated regularly and include some TCOLE mandated courses such as Telecommunicator-CPR, which is a newly mandated. If ECC managers want to learn more about the platform or need help enrolling in it, they should contact Frisk at pfrisk@capcog.org. CAPCOG’s in-person training can be found at training.capcog.org.
