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Telecomunicador
enero 7, 2025
8:00 a. m. - 5:00 p. m.
- Telecomunicadores de emergencia
Consejo de Gobiernos del Área Capital - Sala de Capacitación Cedar
Teléfono del lugar: 512-916-6000
Website de la sede: https://www.capcog.org/
Dirección del lugar:
Descripción:
Ingrese al aula a través de la entrada de capacitación de CAPCOG, que se encuentra debajo del toldo de metal cerca del estacionamiento principal.
Camine por el largo pasillo hasta la habitación. Habrá letreros que le ayudarán a orientarse.
Public Safety telecommunicators are expected to process and be triumphant when confronted with the most devastating and terrifying calls – from the moment they step from training. These calls may come on the first night shift or 10 years in. They are commonly never faced in training and may come once in a career, but all bets – life, and death – are riding on the ability of a team member and the team to do it and survive it.
This course is for the new, the seasoned, and everyone in between. It is built to be received right at the beginning of learning call taking to feel empowered to handle the most brutal calls. Burnout is a regularly encountered part of the dispatcher career cycle, and this course has the power to reinvigorate those who are tired or questioning their choice of 9-1-1. There is a recognized mindset that allows even the newest telecommunicators to prevail when all odds are against them and those depending on the performance of a lifetime. It will teach the THRIVE components of wickedly great 9-1-1 survivors. Compacted and rich with audio and video, students will lock in and have a front-row seat to navigating mass murder situations, life-taking storms, disasters, submerged vehicles, cars with lost braking systems, suicidal callers, mass casualty highway pileups, large fires, childbirth in the moment and other “big ones” that emergency telecommunicators may fear but are entrusted to handle. There is no pre-requisite course work, but attendees should be prepared to be shocked while learning and perhaps feeling again what first brought them to 9-1-1.
Instructora: Tracy Ertl
Tracy C. Ertl, propietaria e instructora principal de HeroLight Training, ha dedicado 28 años a las comunicaciones de seguridad pública. Recientemente se jubiló de Comunicaciones de Seguridad Pública del Condado de Brown, un centro consolidado del 911 en Green Bay, Wisconsin. Tracy ha servido a miles de estudiantes de seguridad pública como instructora adjunta de APCO, realizando presentaciones a nivel nacional e internacional. También es propietaria y editora de TitleTown Publishing, una editorial líder especializada en títulos de supervivencia y policiales. Tracy fundó HeroLight como una empresa de capacitación diseñada para despertar el espíritu de héroe y la felicidad en cada persona. Vive en Green Bay y es la orgullosa madre de tres hijos adultos y prósperos.
Instrucciones especiales
El almuerzo será proporcionado cortesía de Tracy Ertl.
Dress Code: To promote a professional training environment, CAPCOG requires proper attire.
Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in 10-county region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
Para preguntas