CAPCOG, in its capacity as the Capital Area Emergency Communications District, will recognize the community service emergency telecommunicators perform for the region during National Public Safety Telecommunicators Week — April 9 through 15, and support National 9-1-1 Education Month —…
The CAPCOG Emergency Communications Division has scheduled 42 classes for 2023 for telecommunicators to obtain their mandated training as well as advance their career knowledge. While more courses are still be planned, two popular upcoming February courses are in-Person CPR…
The CAPCOG Emergency Communications Division conducted a first of its kind, “9-1-1 Homicide: Is the Caller the Killer” course where attendees learned about recognizing indicators during 9-1-1 calls that could help detectives determine if a caller is a criminal suspect.…
CAPCOG has begun a two-year project to select, procure, and deploy new 9-1-1 call-handling equipment in the 31 Emergency Communications Centers (ECCs) in the region. The process, which kicked off in August, will involve input from ECC stakeholders, demonstrations, and…
Members of the Texas National Emergency Number Association (NENA) during the Texas Public Safety Conference in April nominated and elected Pamela Frisk, CAPCOG’s 9-1-1 senior training and public education specialist, to serve as the association’s vice president. The organization promotes…
The Emergency Communications Division is conducting a longer-term leadership course for emergency call center (ECC) supervisors, trainers, and managers that addresses supervision and leadership from personal and holistic perspective meant to enhance leadership through self-care as well as best-practices. The course…
CAPCOG, in its capacity as the Capital Area Emergency Telecommunications District, will honor the region’s more than 800 emergency telecommunicators during National Public Safety Telecommunicators Week — April 10 through 16 — and encourages local jurisdictions to participate in recognizing…
The CAPCOG Emergency Communications Divisions is hosting two courses that seek to improve emergency telecommunicators leadership and personal mental fortitude. The 8-hour courses will take place in CAPCOG’s Cedar Room at 6800 Burleson Road, Building 310, Suite 165, in Austin.…
CAPCOG’s Emergency Communications Division is always interested in raising awareness about preparing residents to call 9-1-1 by providing communities in the region with public education materials. Recently, it supported multiple communities’ National Night Out events by supplying more than 5,000…
The past year resulted in many challenging circumstances for emergency telecommunicators from the COVID-19 pandemic to the February winter storm making it even more important to recognize their endless dedication to serving the residents of the 10-county region during National…
6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744
