Tag: 9-1-1
Emergency telecommunicators learn about killer 9-1-1 calls
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The CAPCOG Emergency Communications Division conducted a first of its kind, “9-1-1 Homicide: Is the Caller the Killer” course where attendees learned about recognizing indicators during 9-1-1 calls that could help detectives determine if a caller is a criminal suspect.

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CAPCOG begins search for Next Generation 9-1-1 call-handling equipment
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CAPCOG has begun a two-year project to select, procure, and deploy new 9-1-1 call-handling equipment in the 31 Emergency Communications Centers (ECCs) in the region. The process, which kicked off in August, will involve input from ECC stakeholders, demonstrations, and

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Texas NENA elects CAPCOG’s Pamela Frisk Vice President
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Members of the Texas National Emergency Number Association (NENA) during the Texas Public Safety Conference in April nominated and elected Pamela Frisk, CAPCOG’s 9-1-1 senior training and public education specialist, to serve as the association’s vice president. The organization promotes

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Emergency Communications conducts 12-month training
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The Emergency Communications Division is conducting a longer-term leadership course for emergency call center (ECC) supervisors, trainers, and managers that addresses supervision and leadership from personal and holistic perspective meant to enhance leadership through self-care as well as best-practices. The course

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CAPCOG to recognize emergency telecommunicators in April
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CAPCOG, in its capacity as the Capital Area Emergency Telecommunications District, will honor the region’s more than 800 emergency telecommunicators during National Public Safety Telecommunicators Week — April 10 through 16 — and encourages local jurisdictions to participate in recognizing

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CAPCOG trains telecommunicators leadership, wellness
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The CAPCOG Emergency Communications Divisions is hosting two courses that seek to improve emergency telecommunicators leadership and personal mental fortitude. The 8-hour courses will take place in CAPCOG’s Cedar Room at 6800 Burleson Road, Building 310, Suite 165, in Austin.

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CAPCOG provides 9-1-1 education for local communities
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CAPCOG’s Emergency Communications Division is always interested in raising awareness about preparing residents to call 9-1-1 by providing communities in the region with public education materials. Recently, it supported multiple communities’ National Night Out events by supplying more than 5,000

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Telecommunicators week honors dedicated service
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The past year resulted in many challenging circumstances for emergency telecommunicators from the COVID-19 pandemic to the February winter storm making it even more important to recognize their endless dedication to serving the residents of the 10-county region during National

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CAPCOG offers 9-1-1 telecommunicators pandemic training
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CAPCOG’s Emergency Communications Division conducted its first pandemic specific course for emergency telecommunicators in early December and a second will follow in January. The live virtual courses aim to further aid the region’s first responders in enduring through crises that

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PSAP network upgrades move region closer to NextGen 9-1-1 implementation
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CAPCOG, acting in its capacity of the Capital Area Emergency Communications District, started making hardware, software and cabling upgrades to the region’s 9-1-1 infrastructure that continues to prepare its public safety answering points (PSAPs) for Next Generation 9-1-1 (NextGen 9-1-1).

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