Tag: 9-1-1

Telecommunicators week honors dedicated service

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The past year resulted in many challenging circumstances for emergency telecommunicators from the COVID-19 pandemic to the February winter storm making it even more important to recognize their endless dedication to serving the residents of the 10-county region during National

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CAPCOG offers 9-1-1 telecommunicators pandemic training

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CAPCOG’s Emergency Communications Division conducted its first pandemic specific course for emergency telecommunicators in early December and a second will follow in January. The live virtual courses aim to further aid the region’s first responders in enduring through crises that

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PSAP network upgrades move region closer to NextGen 9-1-1 implementation

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CAPCOG, acting in its capacity of the Capital Area Emergency Communications District, started making hardware, software and cabling upgrades to the region’s 9-1-1 infrastructure that continues to prepare its public safety answering points (PSAPs) for Next Generation 9-1-1 (NextGen 9-1-1).

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Texas NENA members elect CAPCOG’s Aurora to board

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Members of the Texas National Emergency Number Association (NENA) elected CAPCOG’s Mike Aurora to serve on its board as the Central Regional Coordinator; the position allows him pursue the same passion that drove him to working as a 9-1-1 telecommunications

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Peace officer, telecommunicator courses return to classroom

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CAPCOG’s Regional Law Enforcement Academy and the Emergency Communications Division have started offering in-person training while taking COVID-19 safety precautions, so peace officers and emergency telecommunicators can complete state and federal mandated training requirements. CAPCOG also is continuing to expand

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CAPCOG teaches telecommunicators during pandemic

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The CAPCOG Emergency Communications Division continues to deliver training to emergency telecommunicators amid the COVID-19 pandemic through live and prerecorded online courses, so they can enhance and hone their skills, learn new proficiencies, and complete state mandated training requirements in

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CAPCOG celebrates region’s emergency telecommunicators

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The CAPCOG Executive Committee honored the region’s emergency telecommunicators with a March proclamation declaring April 12 through April 18 as National Public Safety Telecommunicator week. “Telecommunicators are the true backbone of the 9-1-1 system,” and “CAPCOG recognizes the professional and

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9-1-1 instructors bring survivor, responder experience

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Two emergency telecommunicators who survived mass shootings will lead CAPCOG’s Active Threat Course for emergency telecommunicators set for March 24 at the CAPCOG offices, 6800 Burleson Road, Building 310, in Austin. “Learning from survivors who work in emergency communications lets

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Emergency Communications rolls out online telecommunicator training system

The CAPCOG Emergency Communications Division is launching an online training system to enhance emergency telecommunicators skills and professional knowledge throughout the region; its virtual courses will complement CAPCOG’s traditional classroom training catalog. “Having online training courses gives CAPCOG the flexibility

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CAPCOG equips communities with 9-1-1 educational materials

National Night Out, an annual campaign for making neighborhoods safer through community and police partnerships, traditionally occurs the first Tuesday in October for Texas cities. To help residents understand the role of emergency telecommunicators in that partnership, CAPCOG is supplying

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