Tag: emergency communications
Texas NENA elects CAPCOG’s Pamela Frisk Vice President
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Members of the Texas National Emergency Number Association (NENA) during the Texas Public Safety Conference in April nominated and elected Pamela Frisk, CAPCOG’s 9-1-1 senior training and public education specialist, to serve as the association’s vice president. The organization promotes

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Emergency Communications conducts 12-month training
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The Emergency Communications Division is conducting a longer-term leadership course for emergency call center (ECC) supervisors, trainers, and managers that addresses supervision and leadership from personal and holistic perspective meant to enhance leadership through self-care as well as best-practices. The course

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CAPCOG to recognize emergency telecommunicators in April
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CAPCOG, in its capacity as the Capital Area Emergency Telecommunications District, will honor the region’s more than 800 emergency telecommunicators during National Public Safety Telecommunicators Week — April 10 through 16 — and encourages local jurisdictions to participate in recognizing

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CAPCOG provides 9-1-1 education for local communities
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CAPCOG’s Emergency Communications Division is always interested in raising awareness about preparing residents to call 9-1-1 by providing communities in the region with public education materials. Recently, it supported multiple communities’ National Night Out events by supplying more than 5,000

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Telecommunicators week honors dedicated service
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The past year resulted in many challenging circumstances for emergency telecommunicators from the COVID-19 pandemic to the February winter storm making it even more important to recognize their endless dedication to serving the residents of the 10-county region during National

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CAPCOG offers 9-1-1 telecommunicators pandemic training
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CAPCOG’s Emergency Communications Division conducted its first pandemic specific course for emergency telecommunicators in early December and a second will follow in January. The live virtual courses aim to further aid the region’s first responders in enduring through crises that

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CAPCOG teaches telecommunicators during pandemic
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The CAPCOG Emergency Communications Division continues to deliver training to emergency telecommunicators amid the COVID-19 pandemic through live and prerecorded online courses, so they can enhance and hone their skills, learn new proficiencies, and complete state mandated training requirements in

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CAPCOG celebrates region’s emergency telecommunicators
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The CAPCOG Executive Committee honored the region’s emergency telecommunicators with a March proclamation declaring April 12 through April 18 as National Public Safety Telecommunicator week. “Telecommunicators are the true backbone of the 9-1-1 system,” and “CAPCOG recognizes the professional and

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9-1-1 personnel from around region, nation, continent earn NENA certification at CAPCOG
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CAPCOG conducted a National Emergency Number Association (NENA) Center Manager Certificate Program in March for several of the region’s public safety answering point staff, but the week-long course also brought students from as far away from California, Virginia and the

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Region tests EOC capabilities, communications in exercise
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The CAPCOG Homeland Security Division’s 2020 Regional Exercise, which took place in February, simulated large wildfires in three counties to test the region’s ability to standup Emergency Operation Centers (EOCs) and run multiple large-scale operations simultaneously. The exercise, which encompassed

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