The past year resulted in many challenging circumstances for emergency telecommunicators from the COVID-19 pandemic to the February winter storm making it even more important to recognize their endless dedication to serving the residents of the 10-county region during National…
CAPCOG’s Emergency Communications Division conducted its first pandemic specific course for emergency telecommunicators in early December and a second will follow in January. The live virtual courses aim to further aid the region’s first responders in enduring through crises that…
The CAPCOG Emergency Communications Division continues to deliver training to emergency telecommunicators amid the COVID-19 pandemic through live and prerecorded online courses, so they can enhance and hone their skills, learn new proficiencies, and complete state mandated training requirements in…
The CAPCOG Executive Committee honored the region’s emergency telecommunicators with a March proclamation declaring April 12 through April 18 as National Public Safety Telecommunicator week. “Telecommunicators are the true backbone of the 9-1-1 system,” and “CAPCOG recognizes the professional and…
CAPCOG conducted a National Emergency Number Association (NENA) Center Manager Certificate Program in March for several of the region’s public safety answering point staff, but the week-long course also brought students from as far away from California, Virginia and the…
The CAPCOG Homeland Security Division’s 2020 Regional Exercise, which took place in February, simulated large wildfires in three counties to test the region’s ability to standup Emergency Operation Centers (EOCs) and run multiple large-scale operations simultaneously. The exercise, which encompassed…
Two emergency telecommunicators who survived mass shootings will lead CAPCOG’s Active Threat Course for emergency telecommunicators set for March 24 at the CAPCOG offices, 6800 Burleson Road, Building 310, in Austin. “Learning from survivors who work in emergency communications lets…
The CAPCOG Emergency Communications Division joined several city of Austin departments in welcoming its newest police officers and their families during its Cadet’s Kid Day, where the division educated officers and their children about the role of emergency telecommunicators. “Educating…
National Night Out, an annual campaign for making neighborhoods safer through community and police partnerships, traditionally occurs the first Tuesday in October for Texas cities. To help residents understand the role of emergency telecommunicators in that partnership, CAPCOG is supplying…
New workstations being installed by CAPCOG in all 31 public safety answering points (PSAPs) across the region will allow for NextGeneration 9-1-1 once it is instituted; NextGeneration 9-1-1 is a more resilient digital infrastructure system which allows voice, photos, videos,…
6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744
