Tag: Emergency Telecommunicators

Telecommunicators week honors dedicated service

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The past year resulted in many challenging circumstances for emergency telecommunicators from the COVID-19 pandemic to the February winter storm making it even more important to recognize their endless dedication to serving the residents of the 10-county region during National

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CAPCOG offers 9-1-1 telecommunicators pandemic training

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CAPCOG’s Emergency Communications Division conducted its first pandemic specific course for emergency telecommunicators in early December and a second will follow in January. The live virtual courses aim to further aid the region’s first responders in enduring through crises that

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Texas NENA members elect CAPCOG’s Aurora to board

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Members of the Texas National Emergency Number Association (NENA) elected CAPCOG’s Mike Aurora to serve on its board as the Central Regional Coordinator; the position allows him pursue the same passion that drove him to working as a 9-1-1 telecommunications

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Peace officer, telecommunicator courses return to classroom

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CAPCOG’s Regional Law Enforcement Academy and the Emergency Communications Division have started offering in-person training while taking COVID-19 safety precautions, so peace officers and emergency telecommunicators can complete state and federal mandated training requirements. CAPCOG also is continuing to expand

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CAPCOG teaches telecommunicators during pandemic

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The CAPCOG Emergency Communications Division continues to deliver training to emergency telecommunicators amid the COVID-19 pandemic through live and prerecorded online courses, so they can enhance and hone their skills, learn new proficiencies, and complete state mandated training requirements in

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CAPCOG celebrates region’s emergency telecommunicators

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The CAPCOG Executive Committee honored the region’s emergency telecommunicators with a March proclamation declaring April 12 through April 18 as National Public Safety Telecommunicator week. “Telecommunicators are the true backbone of the 9-1-1 system,” and “CAPCOG recognizes the professional and

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9-1-1 personnel from around region, nation, continent earn NENA certification at CAPCOG

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CAPCOG conducted a National Emergency Number Association (NENA) Center Manager Certificate Program in March for several of the region’s public safety answering point staff, but the week-long course also brought students from as far away from California, Virginia and the

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Emergency Communications rolls out online telecommunicator training system

The CAPCOG Emergency Communications Division is launching an online training system to enhance emergency telecommunicators skills and professional knowledge throughout the region; its virtual courses will complement CAPCOG’s traditional classroom training catalog. “Having online training courses gives CAPCOG the flexibility

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