Telecommunicators week honors dedicated service

The past year resulted in many challenging circumstances for emergency telecommunicators from the COVID-19 pandemic to the February winter storm making it even more important to recognize their endless dedication to serving the residents of the 10-county region during National Public Safety Telecommunicators Week, April 11 through April 17.

“Emergency telecommunicators should be thanked for everything they do for their communities,” said Renee Hoover, CAPCOG 9-1-1 systems manager. “It has been a difficult year and we are looking forward to a better one. Emergency telecommunicators have our gratitude for spending so many hours away from their families while working to respond to our emergencies.” Telecommunicators, often referred to as the first, first responders, experienced a 110 percent increase in call volume during the week of the winter storm as the region experience 40,000 more calls than that week last year.

The CAPCOG Executive Committee proclaimed the week National Public Safety Telecommunicators Week during its March meeting and will traditionally be joined by the Texas Governor and the U.S. President. CAPCOG helped every public safety answering point recognize their emergency telecommunicators’ service by providing a token of appreciation for each telecommunicator during events honoring their work.

Read the proclamation.
Find ideas to help celebrate telecommunicators.