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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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Classes for 9-1-1 call takers

Current Classes

Spanish for Telecommunicators

This course introduces emergency telecommunicators to a basic level of Spanish to assist them in the initial processing of taking calls from Spanish speakers.

Date/Time:
May 29, 2018, 8:00am –
May 31, 2018, 5:00pm
Cost: Free


Crisis Negotiation for Dispatchers

This course consists of proper telephone techniques, suspect profile investigation, do’s and don’ts, citizen/officer safety, and more.

Date/Time:
May 31, 2018, 8:00am –
June 1, 2018, 4:00pm
Cost: $289.00


TTY Refresher

Intermediate - Understanding deaf culture and the use of 9-1-1 TTY/TDD equipment. This refresher is for our member agencies only.

Date/Time:
June 1, 2018, 12:30am –
June 30, 2018, 11:30pm
Cost: Free


Emergency Medical Dispatch (EMD)

The EMD Course instructs participants in the specific skills of identifying the correct chief complaint, prioritizing the responses and assigning needed resources, effectively communicating between responders and callers and providing life-sustaining support while handling difficult callers and reducing the potential for life-threatening mistakes. This hands-on training uses audiovisual tools with real-life examples from instructors in Emergency Medical Services as dispatchers and responders.

Date/Time:
June 4, 2018, 8:00am –
June 6, 2018, 5:00pm
Cost: Free


Emergency Fire Dispatch (EFD)

Provides instruction to student for providing accurate pre-arrival instructions in situations requiring a fire department response. 

Date/Time:
June 6, 2018, 8:00am –
June 8, 2018, 5:00pm
Cost: Free


Emergency Police Dispatch (EPD)

Priority Dispatch Systems™ are recognized as an essential component of effective emergency dispatch.  The EPD Certification courses emphasize proper training to use the police protocol which are essential to the quality of emergency services delivered to the calling public.  The EPD course trains dispatchers through instructor-led lecture, discussion, video segments, audiotape review, hands-on practice, and role-playing.  The coursework spread over three days offers participants 24 hours of direct experience with ample opportunities to learn and practice the protocols.  Participants completing the courses are eligible for certification through the National Academies (or International Academies) of Emergency Dispatch®.

Date/Time:
June 6, 2018, 8:00am –
June 12, 2018, 5:00pm
Cost: Free


TCIC/NCIC Less Than Full Access

Provides instruction to the student for utilizing the state and national law enforcement computer systems.

Date/Time:
June 7, 2018, 8:00am – 5:00pm
Cost: Free


TCIC/NCIC Full Access

Provides instruction to the student for utilizing the state and national law enforcement computer systems.

Date/Time:
June 7, 2018, 8:00am –
June 8, 2018, 5:00pm
Cost: Free


Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
June 12, 2018, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
June 12, 2018, 1:00pm – 5:00pm
Cost: Free


How to Lead People and Build Strong Teams

This course consists of personality differences and ways to communicate more effectively, ways to improve team performance and motivate your coworkers, how to deal with bad coworkers, building stronger relationships/rapport, and adding humor and team building to your shifts.

This workshop is not only for supervisors; this workshop is for anyone who works in the Communications Center.

Date/Time:
June 15, 2018, 8:00am – 4:00pm
Cost: $179.00


40 Hour Basic Telecommunicator

The Basic Telecommunicator Licensing Course is designed to provide the beginning telecommunicator with an understanding of situations encountered in an emergency communications environment. This course is required by the Texas Commission on Law Enforcement (TCOLE) within the first year of hire for licensing as a basic emergency telecommunicator. The course content will include radio dispatching, call taking, call classification, emergency and non-emergency situations, liability and legal issues, and stress management.

Date/Time:
June 18, 2018, 8:00am –
June 22, 2018, 5:00pm
Cost: Free


The Proactive Dispatcher

This workshop provides the dispatcher with ways to stay one step ahead of the officers. 

Topics also will include in-progress calls, officer safety, and citizen safety.

Date/Time:
June 22, 2018, 8:00am – 4:00pm
Cost: $179.00


SAFVIC for Telecommunication Professionals

The Sexual Assault and Family Violence Investigators Course for Telecommunication Professionals (SAFVIC for TCPs) is designed to provide 911 call-takers with the tools they need to effectively identify and facilitate sexual assault and family violence calls.

Date/Time:
June 28, 2018, 8:00am – 5:00pm
Cost: Free


Dispatcher’s Role in Officer Safety

This course consists of understanding the importance of Officer Safety, common errors, concept of control, overcoming hysteria thresholds, active listening, and safety during traffic stops, domestic violence calls, Hot Calls, In-Progress calls, recognizing excited delirium, suicidal callers and many more. 

Date/Time:
July 6, 2018, 8:00am – 4:00pm
Cost: $179.00


Telecommunicator Response to Active Shooter Events

* Active shooter events and information

* Physical and Psychological effects

* Role of Law Enforcement responders

* Role of the civilians

* Role of the Dispatcher

* Aftermath of an event

* Planning and Training

Date/Time:
July 20, 2018, 8:00am – 4:00pm
Cost: $179.00

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