Contact CAPCOG

6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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Classes for 9-1-1 call takers

Current Classes

Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
November 29, 2017, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
November 29, 2017, 1:00pm – 5:00pm
Cost: Free


TTY Refresher

Intermediate - Understanding deaf culture and the use of 9-1-1 TTY/TDD equipment.

Date/Time:
December 1, 2017, 8:00am –
December 31, 2017, 5:00pm
Cost: Free


Spanish for Telecommunicators

This course introduces emergency telecommunicators to a basic level of Spanish to assist them in the initial processing of taking calls from Spanish speakers.

Date/Time:
December 5, 2017, 8:00am –
December 7, 2017, 5:00pm
Cost: Free


Gordon Graham

Organizational Risk Management - Four (4) Hours
Why Things Go Right – Why Things Go Wrong - Two (2) Hours
Customer Service – Creating some “WOW”  - Two (2) Hours

Date/Time:
December 6, 2017, 8:00am – 5:00pm
Cost: Free


Gordon Graham

Organizational Risk Management - Four (4) Hours

Why Things Go Right – Why Things Go Wrong - Two (2) Hours

Customer Service – Creating some “WOW”  - Two (2) Hours

Date/Time:
December 7, 2017, 8:00am – 5:00pm
Cost: Free


40 Hour Basic Telecommunicator

The Basic Telecommunicator Certification Course is designed to provide the beginning telecommunicator with an understanding of situations encountered in an emergency communications environment. This course is required by the Texas Commission on Law Enforcement (TCOLE) within the first year of hire for licensing as a basic emergency telecommunicator. The course content will include radio dispatching, call taking, call classification, emergency and non-emergency situations, liability and legal issues, and stress management.

Date/Time:
December 11, 2017, 8:00am –
December 15, 2017, 5:00pm
Cost: Free


Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
December 20, 2017, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
December 20, 2017, 1:00pm – 5:00pm
Cost: Free


Emergency Fire Dispatch (EFD)

Provides instruction to student for providing accurate pre-arrival instructions in situations requiring a fire department response. 

Date/Time:
January 15, 2018, 8:00am –
January 17, 2018, 5:00pm
Cost: Free

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