Contact CAPCOG

6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Close Map | Staff Directory
RSS icon
Text size: A A A

Classes for 9-1-1 Supervisory positions

People in a supervisory role at a 9-1-1 PSAP

Current Classes

“Moe"tivations Training & Leadership Academy

DAY ONE, TWO, THREE - MANAGEMENT WORKSHOP – 3 (8hr) sessions

Revive morale; improve coping skills; reduce the long term impact of crisis related stress. Reset common courtesies, customer satisfaction intentions, personal accountability, being mindful, encouraging increase in positivity; reduces gossip.

Communicating in a way that improves team during crisis, reduce bullying & intimidation; Practical Workplace Application.

Reset Discipline goals; Improving Manager & Staff interaction, noticing negativity and not tolerating toxic behaviors to spread throughout a team.

Review Leadership skills by example, as shown in the workplace

  • Mentoring: Supervisors in the workplace
  • Emotional Strength & Peer Support
  • Recognizing stress in yourself and others

Personal Development; notice improvement in the most unlikely individuals

  • Thrive-ability! Reveal Life Application techniques; Healthy lifestyles & hobbies
  • Encourage character based communications, discretion, honor


DAY FOUR & FIVE 4 (4hr) sessions 

  • Hire & Inspire
  • Time management
  • Change management
  • Conflict management

Date/Time:
September 16, 2019, 8:00am –
September 20, 2019, 5:00pm
Cost: Free

Find 9-1-1 Supervisory positions Classes by Date