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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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Classes for 9-1-1 Emergency Communications

Current Classes

Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
October 26, 2017, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
October 26, 2017, 1:00pm – 5:00pm
Cost: Free


A Victim’s Plea: Meeting Expectations

In this full-day course, students are exposed to a riveting, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped, raped, and murdered.  Nathan Lee, founder and President of the Denise Amber Lee Foundation, and a 911 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center.

Date/Time:
November 2, 2017, 8:00am – 5:00pm
Cost: Free


A Victim’s Plea: Meeting Expectations

In this full-day course, students are exposed to a riveting, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped, raped, and murdered.  Nathan Lee, founder and President of the Denise Amber Lee Foundation, and a 911 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center.

Date/Time:
November 3, 2017, 8:00am – 5:00pm
Cost: Free


Active Shooter

Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many issues make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents. These types of incidents historically have garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents.

As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance.

This course helps to educate telecommunicators about the many intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each.

TOPICS INCLUDE: 

Phases of an Active Shooter Incident
Active Shooter Incidents vs. School Shootings
Law Enforcement, Fire Service and EMS Roles in Active Shooter Incidents
Response and Secondary Dangers
The Role of the Telecommunicator in an Active Shooter Incident
Interaction with the Media
Dealing with the Aftermath of an Active Shooter Incident

Date/Time:
November 8, 2017, 8:00am – 5:00pm
Cost: Free


Public Safety Communications Staffing & Employee Retention

In 2009, APCO Project RETAINS announced that research had proven turnover rates for communications centers in the U.S. were at 19 percent. That was an increase of 3 percent since 2005 and still reflected a higher turnover rate than the teaching and nursing industries—both highly publicized staffing crises. It is common knowledge that the public safety communications industry has suffered from an inability to effectively recruit and retain employees. This in turn has required communications centers across the country to invest millions of dollars in a vicious cycle of continuous recruitment, training, and overtime that addresses the issues' symptoms and not the core problem. This course is designed to provide guidance and information to communications center employees at every level, by providing over 300 tips, guidelines and effective practices on subjects ranging from creating effective shift schedules to candidate recruitment and from maintaining staff to employee recognition.

TOPICS INCLUDE:

  • Effective Recruitment of Candidates
  • The Impact of Training on Staffing and Retention
  • Retaining Effective Employees
  • Policy and Procedure Guidance

Date/Time:
November 9, 2017, 8:00am – 5:00pm
Cost: Free


Crisis Communications

Teaches call taking and basic crisis intervention techniques by application of active listening skills.

Date/Time:
November 14, 2017, 8:00am –
November 16, 2017, 5:00pm
Cost: Free


Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
November 29, 2017, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
November 29, 2017, 1:00pm – 5:00pm
Cost: Free


TTY Refresher

Intermediate - Understanding deaf culture and the use of 9-1-1 TTY/TDD equipment.

Date/Time:
December 1, 2017, 8:00am –
December 31, 2017, 5:00pm
Cost: Free


Gordon Graham

Organizational Risk Management - Four (4) Hours
Why Things Go Right – Why Things Go Wrong - Two (2) Hours
Customer Service – Creating some “WOW”  - Two (2) Hours

Date/Time:
December 6, 2017, 8:00am – 5:00pm
Cost: Free


Gordon Graham

Organizational Risk Management - Four (4) Hours

Why Things Go Right – Why Things Go Wrong - Two (2) Hours

Customer Service – Creating some “WOW”  - Two (2) Hours

Date/Time:
December 7, 2017, 8:00am – 5:00pm
Cost: Free


40 Hour Basic Telecommunicator

The Basic Telecommunicator Certification Course is designed to provide the beginning telecommunicator with an understanding of situations encountered in an emergency communications environment. This course is required by the Texas Commission on Law Enforcement (TCOLE) within the first year of hire for licensing as a basic emergency telecommunicator. The course content will include radio dispatching, call taking, call classification, emergency and non-emergency situations, liability and legal issues, and stress management.

Date/Time:
December 11, 2017, 8:00am –
December 15, 2017, 5:00pm
Cost: Free


Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
December 20, 2017, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
December 20, 2017, 1:00pm – 5:00pm
Cost: Free

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