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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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Classes for 9-1-1 Emergency Communications

Current Classes

40 Hour Basic Telecommunicator

The Basic Telecommunicator Certification Course is designed to provide the beginning telecommunicator with an understanding of situations encountered in an emergency communications environment. This course is required by the Texas Commission on Law Enforcement (TCOLE) within the first year of hire for licensing as a basic emergency telecommunicator. The course content will include radio dispatching, call taking, call classification, emergency and non-emergency situations, liability and legal issues, and stress management.

Date/Time:
December 11, 2017, 8:00am –
December 15, 2017, 5:00pm
Cost: Free


CodeRED Launcher App Webinar

OnSolve will host a webinar to detail the use of its CodeRED Launcher App. The mobile device application gives emergency management personnel a secure portal to deliver emergency notifications to residents.

This brief, 45 minute, webinar will show CodeRED users how to log on to the App, reach OnSolve support services, how to launch notifications and see notification statistics all from their mobile device.

You must register to receive further information about joining the webinar.

Date/Time:
December 12, 2017, 10:00am – 10:45am
Cost: Free


CodeRED Launcher App Webinar

OnSolve will host a webinar to detail the use of its CodeRED Launcher App. The mobile device application gives emergency management personnel a secure portal to deliver emergency notifications to residents.

This brief, 45 minute, webinar will show CodeRED users how to log on to the App, reach OnSolve support services, how to launch notifications and see notification statistics all from their mobile device.

You must register to receive further information about joining the webinar.

Date/Time:
December 12, 2017, 11:00am – 11:45am
Cost: Free


Regional Notification System (RNS) Training

This course is designed to provide users the skills they need to properly send notifications from the CodeRed Application.

Date/Time:
December 13, 2017, 3:00pm – 4:00pm
Cost: Free


Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
December 20, 2017, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
December 20, 2017, 1:00pm – 5:00pm
Cost: Free


Emergency Fire Dispatch (EFD)

Provides instruction to student for providing accurate pre-arrival instructions in situations requiring a fire department response. 

Date/Time:
January 15, 2018, 8:00am –
January 17, 2018, 5:00pm
Cost: Free


Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
January 30, 2018, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
January 30, 2018, 1:00pm – 5:00pm
Cost: Free


APD TTY Refresher

Intermediate - Understanding deaf culture and the use of 9-1-1 TTY/TDD equipment. This refresher is for APD ONLY.

Date/Time:
February 1, 2018, 12:00am –
February 28, 2018, 11:30pm
Cost: Free


Crisis Communications

This course teaches call taking and basic crisis intervention techniques by application of active listening skills.

Date/Time:
February 20, 2018, 8:00am –
February 22, 2018, 5:00pm
Cost: Free


Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
February 27, 2018, 8:00am – 5:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
February 27, 2018, 1:00pm – 5:00pm
Cost: Free


40 Hour Basic Telecommunicator

The Basic Telecommunicator Licensing Course is designed to provide the beginning telecommunicator with an understanding of situations encountered in an emergency communications environment. This course is required by the Texas Commission on Law Enforcement (TCOLE) within the first year of hire for licensing as a basic emergency telecommunicator. The course content will include radio dispatching, call taking, call classification, emergency and non-emergency situations, liability and legal issues, and stress management.

Date/Time:
March 5, 2018, 8:00am –
March 9, 2018, 5:00pm
Cost: Free


Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
March 21, 2018, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
March 21, 2018, 1:00pm – 5:00pm
Cost: Free

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