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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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Classes for 9-1-1 Emergency Communications

Current Classes

TCIC/TLETS Full Access Operator Training Course (TCOLE #4802 - 24 hours)

TCIC/TLETS Full Access Operator Training Course (TCOLE #4802 - 24 hours): This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. This course requires the TCIC/TLETS Operation Manual Parts 1 - 3. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. In order to comply with federal requirements, operators must recertify within two years of certification or most recent recertification date.

Date/Time:
September 23, 2019, 8:00am –
September 25, 2019, 5:00pm
Cost: Free


RNS Dispatcher

This one- and half-hour class teaches attendees how to dispatch emergency alerts using CAPCOG’s regional notification system (RNS) through a role-based training session.

Those designated by their jurisdictions to send emergency alerts to the public using the RNS should enroll in this course; that may include emergency telecommunicators, emergency management personnel, peace officers, firefighters, and public information or relation officers.

This course will teach users how to do the following:

  • Sign into the Manager Portal
  • Run help and support
  • Define contacts, settings and permissions 
  • Launch incidents and ensure content is being delivered as desired

Attendees will need to bring a laptop and have their Everbridge credentials.

Date/Time:
September 25, 2019, 10:00am – 12:00pm
Cost: Free


Solacom Guardian/GeoComm GeoLynx User Training

This course is designed to provide users the skills they need to properly handle calls using the Solacom Guardian/GeoComm GeoLynx equipment.

Date/Time:
September 26, 2019, 8:00am – 12:00pm
Cost: Free


TTY #3812

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of Deaf Culture as well as the Americans with Disabilities Act (ADA).

Date/Time:
September 26, 2019, 1:00pm – 5:00pm
Cost: Free


Emergency Medical Dispatch (EMD)

* Course Held at: Williamson County Emergency Communications, 911 Tracy Chambers Lane, Georgetown 78626   (512) 864-8355

Point of contact: Melissa C. Martinez - mmartinez@wilco.org - 512-864-8282 Office

The EMD Course instructs participants in the specific skills of identifying the correct chief complaint, prioritizing the responses and assigning needed resources, effectively communicating between responders and callers and providing life-sustaining support while handling difficult callers and reducing the potential for life-threatening mistakes. This hands-on training uses audiovisual tools with real-life examples from instructors in Emergency Medical Services as dispatchers and responders.

Audience:
9-1-1 call takers

This class has been rescheduled - TBA


More Information about the class »

Cost: Free


Emergency Fire Dispatch (EFD)

* Course held at Williamson County Emergency Communications, 911 Tracy Chambers Lane, Georgetown 78626 (512) 864-8355 


***Course is split, October 11th & October 14th-15th  8:00-5:00***


Point of contact: Melissa C. Martinez - mmartinez@wilco.org - 512-864-8282 Office

This course provides instruction to students for giving accurate pre-arrival instructions in situations requiring a fire department response. 

Audience:
9-1-1 call takers

This class has been rescheduled - TBA


More Information about the class »

Cost: Free


Emergency Police Dispatch (EPD)

* Course held at Williamson County Emergency Communications, 911 Tracy Chambers Lane, Georgetown 78626 (512) 864-8355 

***Course is split, October 11th & 16th-17th 8:00-5:00***

Point of contact: Melissa C. Martinez - mmartinez@wilco.org - 512-864-8282 Office

Priority Dispatch Systems™ are recognized as an essential component of effective emergency dispatch.  The EPD Certification courses emphasize proper training to use the police protocol which are essential to the quality of emergency services delivered to the calling public.  The EPD course trains dispatchers through instructor-led lecture, discussion, video segments, audiotape review, hands-on practice, and role-playing.  The coursework spread over three days offers participants 24 hours of direct experience with ample opportunities to learn and practice the protocols.  Participants completing the courses are eligible for certification through the National Academies (or International Academies) of Emergency Dispatch®.

Audience:
9-1-1 call takers

This class has been rescheduled - TBA


More Information about the class »

Cost: Free


RNS Dispatcher

This one- and half-hour class teaches attendees how to dispatch emergency alerts using CAPCOG’s regional notification system (RNS) through a role-based training session.

Those designated by their jurisdictions to send emergency alerts to the public using the RNS should enroll in this course; that may include emergency telecommunicators, emergency management personnel, peace officers, firefighters, and public information or relation officers.

This course will teach users how to do the following:

  • Sign into the Manager Portal
  • Run help and support
  • Define contacts, settings and permissions 
  • Launch incidents and ensure content is being delivered as desired

Attendees will need to bring a laptop and have their Everbridge credentials.

Date/Time:
October 11, 2019, 10:00am – 12:00pm
Cost: Free


Spanish for Telecommunicators

This course introduces emergency telecommunicators to a basic level of Spanish to assist them in the initial processing of taking calls from Spanish speakers.

Date/Time:
October 22, 2019, 8:00am –
October 24, 2019, 5:00pm
Cost: Free


RNS Dispatcher

This one- and half-hour class teaches attendees how to dispatch emergency alerts using CAPCOG’s regional notification system (RNS) through a role-based training session.

Those designated by their jurisdictions to send emergency alerts to the public using the RNS should enroll in this course; that may include emergency telecommunicators, emergency management personnel, peace officers, firefighters, and public information or relation officers.

This course will teach users how to do the following:

  • Sign into the Manager Portal
  • Run help and support
  • Define contacts, settings and permissions 
  • Launch incidents and ensure content is being delivered as desired

Attendees will need to bring a laptop and have their Everbridge credentials.

Date/Time:
November 14, 2019, 10:00am – 12:00pm
Cost: Free


40 Hour Basic Telecommunicator

The Basic Telecommunicator Licensing Course is designed to provide the beginning telecommunicator with an understanding of situations encountered in an emergency communications environment. This course is required by the Texas Commission on Law Enforcement (TCOLE) within the first year of hire for licensing as a basic emergency telecommunicator. The course content will include radio dispatching, call taking, call classification, emergency and non-emergency situations, liability and legal issues, and stress management.

Date/Time:
November 18, 2019, 8:00am –
November 22, 2019, 5:00pm
Cost: Free


Emergency Medical Dispatch (EMD)

***This course will be held at the Hays County Sheriff's Office 1303 Uhland Rd. San Marcos, Texas 78666***

Hays County Sheriff's Office Contact: Megan Jones megan.jones@co.hays.tx.us

The EMD Course instructs participants in the specific skills of identifying the correct chief complaint, prioritizing the responses and assigning needed resources, effectively communicating between responders and callers and providing life-sustaining support while handling difficult callers and reducing the potential for life-threatening mistakes. This hands-on training uses audiovisual tools with real-life examples from instructors in Emergency Medical Services as dispatchers and responders.

Date/Time:
November 18, 2019, 8:00am –
November 20, 2019, 5:00pm
Cost: Free


Emergency Fire Dispatch (EFD)

***This course will be held at the Hays County Sheriff's Office 1303 Uhland Rd. San Marcos, Texas 78666***

Hays County Sheriff's Office Contact: Megan Jones megan.jones@co.hays.tx.us

This course provides instruction to students for giving accurate pre-arrival instructions in situations requiring a fire department response. 

Date/Time:
November 20, 2019, 8:00am –
November 22, 2019, 5:00pm
Cost: Free

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