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6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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Crisis Communications

This course teaches call taking and basic crisis intervention techniques by application of active listening skills.

Date/Time:
November 14, 2017, 8:00am –
November 16, 2017, 5:00pm

Cost: Free
Hours: 24

Topic:

Audience:

Instructor:
Kelsey Dean

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, capri pants, and flip-flops are prohibited.

Entry to the building: Come in through the Capital Area Council of Governments Training Center entrance (under metal awning – this door is unlocked) and then take the second door on the right. 

Attendee must bring their PID # to receive TCOLE credit for courses taken at CAPCOG. No meals provided with this training. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".

When space allows, we can open the class up for outside agencies to attend for a fee. Non-member agencies may contact Kelsey Dean at 512-916-6097 for pricing inquiries.

Location:

Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

Continuing Education Credits:
24

Course ID: 19388

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