Contact CAPCOG

6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Close Map | Staff Directory
RSS icon
Text size: A A A

Delivering Excellent Customer Service…When Dealing with Impossible People

From the "The Healthy Dispatcher" website:

Every organization has customers, otherwise they would have no reason to exist. Who are your customers in 9-1-1, and what do they want? This class explores the wide range of customers requiring service from 9-1-1 professionals, the only two things your customers want, and the three top concerns of difficult customers. The class provides ways to deliver amazing customer service and how to effectively rebound if you make a mistake with a customer.

Date/Time:
June 12, 2019, 8:00am – 5:00pm

Cost: Free
Hours: 8

Topic:

Audience:

Instructor:
Adam Timm

Special Instructions:

When space allows, we can open the class up for outside agencies to attend for a fee of $135.00. Non-member agencies may register students, and will be contacted shortly thereafter in regards to payment & availability.

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Entry to the building: Come in through the Capital Area Council of Governments Training Center entrance (under metal awning – this door is unlocked) and then take the second door on the right. 

Attendee must bring their PID # to receive TCOLE credit for courses taken at CAPCOG. No meals provided with this training. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".

Location:

Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:
8

Course ID: 25123

  • This class has passed.
Print this page

Cancel Registration

Deadline has passed for canceling registration for this class.