Contact CAPCOG

6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001

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LBJ School - Management Development Program

Note: This Class Is Open to Supervisory and Management level 9-1-1 employees from CAPCOG PSAP Agencies.

Management Development Program

The three day session is designed to help participants enhance their skills in working together and managing effectively toward identified outcomes. This will be a highly interactive learning experience that is based on practical, relevant and participant-centered instructional methods that may include: small group discussions, role-play, and experiential learning activities to enhance personal and organizational effectiveness.

Participants in the session will leave with an enhanced awareness of their own effectiveness and strategies to use in their workplace for individual and organizational success.

About the Governor’s Center - LBJ School for Management Development

The Governor’s Center for Management Development provides leadership and organizational development services to thousands of managers and leaders each year. Program participants come from all levels of government in the United States as well as internationally.  Our mission is to improve organizational effectiveness through the development of leaders and organizations.  We believe it is critical to define the skills, knowledge, abilities and behaviors needed by managers and leaders to achieve excellence.  We are dedicated to developing and delivering educational courses and services that will assist leaders and organizations in striving for that excellence.

June 4, 2019, 8:00am –
June 6, 2019, 5:00pm

Cost: Free
Hours: 24



Adjunct Staff

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Entry to the building: Come in through the Capital Area Council of Governments Training Center entrance (under metal awning – this door is unlocked) and then take the second door on the right. 

No meals provided with this training. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or

Course ID: 25809

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