Contact CAPCOG

6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Close Map | Staff Directory
RSS icon
Text size: A A A

The Power of Resilience: How to Beat Dispatcher Stress

From the "The Healthy Dispatcher" website:

9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regularly check-ins, the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that 9-1-1 telecommunicators who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction. This presentation underscores the importance of resilience at both the personal and organizational level, and offers specific tools and strategies for more of it.

Participants will learn evidence-based practices to:

  • Understand the underlying cause of work-related chronic/traumatic stress
  • Dramatically lower stress levels and manage burnout
  • Limit their exposure to vicarious trauma
  • Maintain a healthy balance between work and home life

Date/Time:
July 31, 2019, 8:00am – 5:00pm

Cost: Free
Hours: 8

Topic:

Audience:

Instructor:
Adam Timm

Special Instructions:

When space allows, we can open the class up for outside agencies to attend for a fee of $135.00. Non-member agencies may register students, and will be contacted shortly thereafter in regards to payment & availability.

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Entry to the building: Come in through the Capital Area Council of Governments Training Center entrance (under metal awning – this door is unlocked) and then take the second door on the right. 

Attendee must bring their PID # to receive TCOLE credit for courses taken at CAPCOG. No meals provided with this training. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".

Location:

Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:
8

Course ID: 25127

  • This class has passed.
Print this page

Cancel Registration

Deadline has passed for canceling registration for this class.