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Telecommunicator
August 7, 2026
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Cedar Training Room
Venue Phone: 512-916-6000
Venue Website: https://www.capcog.org/
Venue Address:
Description:
Enter the classroom through the CAPCOG training entrance, which is located under the metal awning near the main parking lot.
Walk down the long hallway to the room. Signs will be posted to help with direction.
Course Description:
Work-life balance as a concept is widely misunderstood across emergency telecommunications and, therefore, is practiced ineffectively, if at all. This unique, one-day class challenges participants to examine the assumptions upon which their approach to work-life balance is built and then provides guidance on creating an alternative approach to it. This includes exploring needs, values, priorities, boundaries, and other critical areas.
TCOLE Hours: 8
Instructor: Joe Serio
Dr. Joe Serio has trained thousands of 9-1-1 dispatchers across the United States and Canada on topics such as Positive Interaction with Difficult People, Leadership and Your Legacy, Effective Supervision, and Time Management.
He regularly visits comm centers around the country listening to calls, interviewing supervisors, and talking with call-takers and dispatchers.
Joe is the founding publisher of the Get the Nerve series of books and was co-founder of The Healthy Dispatcher. He is the author of more than 10 books on personal development, leadership, and wellness, and co-author of Dispatcher Stress: 50 Lessons on Beating the Burnout.
Joe holds a Ph.D. in Criminal Justice with a focus on Leadership and Organizational Behavior from one of the leading programs in the country.
In his former life, Joe was the only American to work in the Organized Crime Control Department of the Soviet National Police and was director of the Moscow office of the world’s leading corporate investigation and business development firm. He is the author of the critically acclaimed book, Investigating the Russian Mafia, and is author of Vodka, Hookers, and the Russian Mafia: My Life in Moscow.
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Chanita Castilla, CAPCOG. 9-1-1 Training & Public Education Specialist.