Basic Telecommunicator Licensing Course TCOLE # 1080

**Please bring a laptop, iPad or notebook to class**

This Basic Telecommunicator Licensing Course is two weeks of training that includes a test day.

Class dates are as follows:

December 9-12, 2025 and December 16-19  with TEST DAY December 23, 2025

Four 10-hour days starting at 7 a.m. and ending at 5:00 p.m.  Tuesday through Friday

The course is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations required by the Commission for licensing.

• Prior to starting class:  students must have a current, nationally recognized Cardiopulmonary Resuscitation (CPR) certification.
• This includes, but is not limited to, courses from the American Heart Association and the American Red Cross. The CPR course must be taken in-person and the student must complete practical scenarios for adult/infant/AED to be certified.
• The student must have in person CPR class on their TCOLE report to take the class.

TCOLE Course Number: 1080

TCOLE Training Hours: 80

Instructor: Pamela Frisk

Pamela started in this profession in 1991 and has worked as a 9-1-1 operator/dispatcher, senior supervisor, dispatch manager, jailer, deputy, police officer and Corporal over patrol. Currently she works at CAPCOG in Austin, TX as the 9-1-1 Training and Public Education Manager.  To date, she was the TX NENA  President 2023-2024, an ENP and in 2014 was voted TX NENA trainer of the year. In addition, she sat on an APCO sub-committee that established nationwide standards for telecommunication centers. She is a member of the Texas 9-1-1 Trainers where she was president in 2023 .  In addition, she is a member of the 9-1-1 Public Educators of Texas where she was president in 2018. Her passion for the industry has led her to volunteer on many committees for the Texas Public Safety Conference. This includes but is not limited to chair and co-chair of the communication/marketing committee where she helped push the social media platforms they use today.  She has 34 yrs. of criminal justice, law enforcement, telecommunication and public administration experience that includes 7 yrs. of management and has been a TCOLE instructor since 2001. Pamela has an associate degree in criminal justice and a bachelor’s degree in general studies with an emphasis on Criminal Justice, Criminal Law and Public Administration.

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper attire.  Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.

For Questions

Contact Pamela Frisk, CAPCOG. 9-1-1 Training & Public Education Manager