Basic Telecommunicator Licensing Course TCOLE # 1080

Details Price Qty
In Region Telecommunicatorsshow details + $0.00 USD  

  • Telecommunicator
     August 18, 2025 - August 28, 2025
     7:00 am - 5:00 pm

Capital Area Council of Governments - Cedar Training Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, CAPCOG Training Center, Austin, Texas, 78744, United States

Description:

Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.

Walk down the long hallway to the room.  Signs will be posted to help with direction.

**Please bring a laptop, iPad or notebook to class**

This Basic Telecommunicator Licensing Course is two weeks of training that includes a test day.

Class dates are as follows:

August 18 – 21 and 25 -28 with TEST DAY August 29, 2025

Four 10-hour days starting at 7 a.m. and ending at 5:00 p.m.  Monday through Thursday.

The course is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations required by the Commission for licensing.

  • Prior to starting class:  students must have a current, nationally recognized Cardiopulmonary Resuscitation (CPR) certification.
  • This includes, but is not limited to, courses from the American Heart Association and the American Red Cross. The CPR course must be taken in-person and the student must complete practical scenarios for adult/infant/AED to be certified.
  • The student must have in person CPR class on their TCOLE report to take the class.

TCOLE Course Number: 1080

TCOLE Training Hours: 80

 

Instructor: Pamela Frisk

Pamela started in this profession in 1991 and has worked as a 9-1-1 operator/dispatcher, senior supervisor, dispatch manager, jailer, deputy, police officer and Corporal over patrol. Currently she works at CAPCOG in Austin, TX as the 9-1-1 Training and Public Education Coordinator.  To date, she is the current TX NENA Past President, an ENP and in 2014 was voted TX NENA trainer of the year. In addition, she sat on an APCO sub-committee that established nationwide standards for telecommunication centers. She is a member of the Texas 9-1-1 Trainers where she is currently past president.  In addition, she is a member of the 9-1-1 Public Educators of Texas where she was president in 2018. Her passion for the industry has led her to volunteer on many committees for the Texas Public Safety Conference. This includes but is not limited to chair and co-chair of the communication/marketing committee where she helped push the social media platforms they use today.  She has 31 yrs. of criminal justice, law enforcement, telecommunication and public administration experience that includes 7 yrs. of management and has been a TCOLE instructor since 2001. Pamela has an associate degree in criminal justice and a bachelor’s degree in general studies with an emphasis on Criminal Justice, Criminal Law and Public Administration.

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper attire.  Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.

For Questions

Contact Pamela Frisk, CAPCOG. 9-1-1 Senior Training & Public Education Coordinator.