Basic Telecommunicator Licensing Course TCOLE # 1080 at Leander Police Department

**Please bring a laptop, iPad or notebook to class**

This Basic Telecommunicator Licensing Course is two weeks of training that includes a test day.

Class dates are as follows:

September 14-17, 2026  and September 21-24, 2026  with  TEST DAY September 25, 2026

Four 10-hour days starting at 7 a.m. and ending at 5:00 p.m.  Monday through Thursday.

The course is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations required by the Commission for licensing.

• Prior to starting class:  students must have a current, nationally recognized Cardiopulmonary Resuscitation (CPR) certification.
• This includes, but is not limited to, courses from the American Heart Association and the American Red Cross. The CPR course must be taken in-person and the student must complete practical scenarios for adult/infant/AED to be certified.
• The student must have in person CPR class on their TCOLE report to take the class.

TCOLE Course Number: 1080

TCOLE Training Hours: 80

Instructor: Chanita Castilla

Chanita Castilla brings eight years of experience as a 9-1-1 Emergency Communications Professional and Training Specialist. She has worked in both large and small Emergency Communications Centers in the Central Texas Region and currently serves in a small ECC, where she is deeply passionate about training, professional growth, and public education.

She holds several industry-recognized certifications, including

• APCO Communications Training Officer (CTO),
• NENA Center Manager Certification (CMCP),
• TCOLE Instructor, and a
• TCOLE Advanced Telecommunicator License.

Chanita truly enjoys continuing to grow within the profession and expanding her knowledge of 9-1-1 standards and best practices through active involvement in NENA working groups. She is also proud to serve as a Texas APCO Mentor, where she supports and encourages the development of fellow 9-1-1 professionals across the state.

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper attire.  Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.

For Questions

Contact Chanita Castilla, CAPCOG. 9-1-1 Training & Public Education Specialist.