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Building Your 9-1-1 Cape ***Lunch is Provided***

Details Price Qty
Telecommunicatorshow details + $0.00 USD  

  • Telecommunicator
     December 16, 2025
     8:00 am - 5:00 pm

Capital Area Council of Governments - Pecan Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, Suite 165, Austin, Texas, 78744, United States

Description:

Please enter the Pecan through the CAPCOG main entrance. You will pass the CAPCOG reception desk.

Lunch will be provided courtesy of Tracy Ertl

Every 911 hero needs a cape, and we will explore HeroLight’s 9 Cape Building Components + the #1 Negativity Buster & #1 Positive Culture Solution. Students can expect to leave refreshed and energized for their continued 911 mission. The 9 HeroLight Cape Building Components will give students specific tools & approaches to build and maintain value and skill within. We will end up focused on Negativity Busters and Positive Culture! We will study training that infuses our current strategies & information on the care of the 911 hero & managing secondary trauma. Using psychology and stress research, we have developed these materials to impact 911 families and increase positive longevity.
 
  • Each attendee will receive their own thin gold line cape to be personalized during class with their own unique needs. We will further assess “masking” in the 911 environment, the implications and strategy to find balance. 
 
  • All students will leave with their own tailored cape building plan for added resilience! 

Instructor: Tracy Ertl

HeroLight Training Owner, Lead Instructor Tracy C. Ertl has dedicated 28 years to public safety communications, recently retired from Brown County Public Safety Communications, a consolidated 911 center in Green Bay, Wisconsin. Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally. She is also Owner & Publisher at TitleTown Publishing, a mainstream publishing house specializing in survival and police titles. Tracy founded HeroLight as a training company built to bring out the hero and happy in all people. She lives in Green Bay, and is the proud parent of three thriving grown children.

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper attire.  Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.

For Questions

Contact Pamela Frisk, CAPCOG. 9-1-1 Training & Public Education Manager.