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May 1, 2025
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Cedar Training Room
Venue Phone: 512-916-6000
Venue Website: https://www.capcog.org/
Venue Address:
Description:
Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.
Walk down the long hallway to the room. Signs will be posted to help with direction.
Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with techniques to manage critical incident stress and educate you about the effects of critical incident stress. It is critical for your long-term health and well-being.
Instructor: Tony Harrison
Tony is the President of The Public Safety Group. He has more than 30 years of public safety communications experience. He has lectured to over 20,000 public safety professionals. He holds a BA in Criminal Justice and a MA in Political Science. Tony spent many years with the Oklahoma City Police Department’s Communications Division and was the supervisor on-duty during the bombing of the Murrah Federal Building. He also holds the distinction of APCO life member & Emergency Number Professional (ENP) from NENA.
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Pamela Frisk, CAPCOG. 9-1-1 Senior Training & Public Education Coordinator.