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Telecommunicator
April 24, 2025
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Cedar Training Room
Venue Phone: 512-916-6000
Venue Website: https://www.capcog.org/
Venue Address:
Description:
Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.
Walk down the long hallway to the room. Signs will be posted to help with direction.
After completion of this course, you will be able to describe the importance of really listening. You will know how to identify barriers to listening well and implement the steps of active, effective listening. You will be able to uncover hidden messages, and listen well in tense, emotional situations. You will also know how to increase the information flow to enhance communication and teamwork. Effective Listening helps to Build Relationships, Increase Productivity, Solve Problems, Improve our ability to influence, persuade, or negotiate as well as enable us to avoid or minimize conflicts and misunderstandings. Don’t miss this powerful, interactive workshop.
Instructor: Dr Gene Smith
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Pamela Frisk, CAPCOG. 9-1-1 Senior Training & Public Education Coordinator.