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Telecommunicator
January 8, 2025
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Cedar Training Room
Venue Phone: 512-916-6000
Venue Website: https://www.capcog.org/
Venue Address:
Description:
Enter the classroom through the CAPCOG training entrance, which is located under the metal awning near the main parking lot.
Walk down the long hallway to the room. Signs will be posted to help with direction.
Lunch will be provided courtesy of Tracy Ertl
Calls involving mental health challenges are rapidly increasing and agencies are adopting a more proactive response. This one-stop class provides the base of knowledge needed to be combined with active exposure to calls. Students will be shown how to define and recognize various mental illnesses. We will cover suicidal ideation, the four common types of suicidal callers, and suicide by cop. Several calls will give students practice in utilizing the active listening skills wheel, caution phrases, The REACCT model, the behavioral change stairway, and the four triggers of the SAFE model. Class is appropriate for seasoned telecommunicators, the new, as well as those dedicated to mental health-related call-taking
Instructor: Tracy Ertl
HeroLight Training Owner, Lead Instructor Tracy C. Ertl has dedicated 28 years to public safety communications, recently retired from Brown County Public Safety Communications, a consolidated 911 center in Green Bay, Wisconsin. Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally. She is also Owner & Publisher at TitleTown Publishing, a mainstream publishing house specializing in survival and police titles. Tracy founded HeroLight as a training company built to bring out the hero and happy in all people. She lives in Green Bay, and is the proud parent of three thriving grown children.
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Pamela Frisk, CAPCOG. 9-1-1 Senior Training & Public Education Specialist.