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Telecommunicator
August 10, 2026
8:30 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Cedar Training Room
Venue Phone: 512-916-6000
Venue Website: https://www.capcog.org/
Venue Address:
Description:
Enter the classroom through the CAPCOG training entrance, which is located under the metal awning near the main parking lot.
Walk down the long hallway to the room. Signs will be posted to help with direction.
Course Description:
In this course, participants identify and discuss common problem areas that Telecommunicators experience in the performance of their duties. Students will learn tips and tools that help identify and correct problems to ensure you and your team members succeed. Whether it’s in-the-moment issues like freezing up when CAD doesn’t work or when addresses do not validate, or systemic issues such as failure to follow protocols or errors resulting from inflexible QA questions, you’ll get the training resources you need to get (and keep) your call takers performing at their very best.
Course Objectives:
• Discuss the concept of tunnel vision in the PSAP.
• Focus on the areas of the job that Telecommunicators can get in trouble.
• Identify solutions to problem areas, so Telecommunicators can succeed.
TCOLE Hours: 8
Course Prerequisites:
None
Course Materials:
- NENA provided course manual
- PowerPoint
Student Expectations:
All electronic devices are to be turned off before the start of class. Cheating will not be tolerated and the student will receive a failing grade. Please be courteous to the instructors and your fellow participants.
Classroom Etiquette:
The classroom is a forum for the exchange of ideas. During the course of the term, questions and/or statements may be made that can and will stimulate different points of view. Everyone has the right to express himself or herself and to be heard. Responses to varying opinions will be respectful and responsible. Class participants will treat their classmates with dignity and respect, both inside and outside the classroom.
Attendance Policy:
NENA offers all participants certificates of completion for our courses. Attendance is critical. Therefore, no more than 10% of class time may be missed. It is strongly suggested that participants missing any time contact the instructor and make suitable arrangements to pick-up missed materials.
Instructor: NENA
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Chanita Castilla, CAPCOG. 9-1-1 Training & Public Education Specialist.