NENA’s Disaster Planning for the PSAP

Details Price Qty
Telecommunicatorshow details + $0.00 USD  

  • Telecommunicator
     March 28, 2025
     8:30 am - 5:00 pm

Capital Area Council of Governments - Pecan Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, Suite 165, Austin, Texas, 78744, United States

Description:

Please enter the Pecan through the CAPCOG main entrance. You will pass the CAPCOG reception desk.

This course is a primer in disaster planning to help 9-1-1 professionals prepare for and survive calamities that can cause disruptions to PSAP systems and failures in overall PSAP operations. The class focuses on what employees of a 9-1-1 center can do before, during, and after catastrophic events to ensure they are able to provide continuous service. Attendees will examine the three primary concerns in PSAP Operations, facilities, personnel, and equipment. Additionally, the class will address the backup procedures that PSAPs can implement and utilize in their effort to mitigate the impact of system failures. This offering employs a straightforward, nontechnical approach, and provides both supervisory and non-supervisory PSAP personnel with the tools they need to help their PSAP withstand disasters.

Course Objectives:

1. Identify PSAP Hazards

2. Understand PSAP Hazard Analysis

3. Identify ways to Mitigate, Prepare, Respond, and Recover from PSAP disasters.

4. Identify tools for preparation

Instructor:  NENA

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper attire.  Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.

For Questions

Contact Pamela Frisk, CAPCOG. 9-1-1 Senior Training & Public Education Coordinator.