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Telecommunicator
December 17, 2025
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Pecan Room
Venue Phone: 512-916-6000
Venue Website: https://www.capcog.org/
Venue Address:
Description:
Please enter the Pecan through the CAPCOG main entrance. You will pass the CAPCOG reception desk.
This is a 4 hour class. We will have a morning class from 8:00am-12:00pm and an afternoon class from 1:00pm-5:00pm
HeroLight Training is excited to be one of the first public safety training leaders in the country to offer sound healing through “sound baths” in the classroom for our first first responders.
HeroLight Founder and 911 Instructor and Healer, Tracy Ertl, will guide attendees through the science and exciting application of sound healing into the wellness and performance of 911 professionals and field units. The modality is incredibly effective in reducing stress in real time which is what busy first responders need.
Tracy will be guiding you through a powerful sound healing journey designed to help regulate the nervous system, release stored emotions, and reconnect with the present moment. Using a combination of crystal alchemy singing bowls, chimes, and breathwork, she creates a safe space for stillness, expansion, and transformation as a 911 professional.
Why sound? Because sound meets you where words can’t. Working within 911 we are auditory based which makes sound healing highly effective!
It bypasses the mind and speaks directly to the body, the soul, and the energy we carry. It supports deep rest, clarity, and connection with self— without needing to “figure it all out.”
Whether you’re carrying stress from calls, radio traffic, navigating agency or life changes, or simply seeking peace within your first responder mission… you are welcome here.
A 60-minute sound bath will be given after instruction.
It just might change your system and your life. Attendees will access their creativity and resilience through release writing activities and safe classroom exposure to professional water play, all meant to secure the nervous system.
This class is perfect for all public safety roles.
Perfect for:
· Nervous system regulation within the tactical environment of public safety mission
· Emotional release from hard calls – current or years ago – and life itself
· Mental clarity on your personhood and mission as a public safety hero
· Time to simply be; nothing expected of you but breath
· Increased productivity in the aftermath due to the science of release
· Increased command of mind and body leading to higher performance
· The potential to restore weary first responders and increase longevity in the field or inside communications centers
· Increased sense of peaceful autonomy which has the potential to create better teamwork
Instructor: Tracy Ertl
HeroLight Training Owner, Lead Instructor Tracy C. Ertl has dedicated 28 years to public safety communications, recently retired from Brown County Public Safety Communications, a consolidated 911 center in Green Bay, Wisconsin. Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally. She is also Owner & Publisher at TitleTown Publishing, a mainstream publishing house specializing in survival and police titles. Tracy founded HeroLight as a training company built to bring out the hero and happy in all people. She lives in Green Bay, and is the proud parent of three thriving grown children.
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Pamela Frisk, CAPCOG. 9-1-1 Training & Public Education Manager.