TX-TERT Basic Awareness Course for Telecommunicators at CAPCOG

This training course is designed to train experienced public safety telecommunicators in one Public Safety Answering Point (PSAP) to assist another temporary, alternate, or permanent PSAP when assistance is needed.

Required:

• Minimum of two years as a public safety telecommunicator
• Must be currently employed with a 9-1-1 public safety agency:
  • Police Department
  • Sheriff’s Office
  • Fire dispatch services
  • EMS dispatch services
• Required licensing or certifications:
  • Licensed 9-1-1 telecommunicator
    • Through the Texas Commission on Law Enforcement (TCOLE)
  • Fire certification (if applicable)
  • EMD/medical certification (if applicable)
• NIMS ICS 100, 200 and 700

Recommended:

• NCIC/TCIC Full Access operator
• Critical Incident Stress Management: Group and Peer
• Intermediate Spanish for Telecommunicators
• Crisis Communications course
• Hazardous Materials Awareness
• NIMS ICS 300 and 400

Instructor:

Jason Smith, ENP. 9-1-1 Operations Manager at North Central Texas Emergency Communications District & TX TERT State Coordinator

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper attire.  Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.

For Questions

Contact Chanita Castilla, CAPCOG. 9-1-1 Training & Public Education Specialist.