TX-TERT Team Leader Course for Telecommunicators at CAPCOG

This training course is designed to train experienced public safety telecommunicators in one Public Safety Answering Point (PSAP) to assist another temporary, alternate, or permanent PSAP when assistance is needed. One of the essential components of establishing a viable Telecommunicator Emergency Response Taskforce (TERT) program is to identify and train individuals who will be designated as Team Leaders. Under provisions of the APCO/NENA Standards for TERT Deployment, each deployed team is required to be accompanied by a Team Leader.

Required:

• Minimum of two years as a public safety telecommunicator (police, fire, medical)
• Required certifications, based on classification (police, fire, medical)
• TERT Basic Awareness course
• NIMS ICS 100, 200, 700 and 800

Preferred Prerequisites:

• Supervisory experience in a 9-1-1 communications center (i.e., CTO, shift supervisor, supervisor or manager)
• Previous deployment to a disaster area

Recommended:

• Intermediate Spanish for Telecommunicators
• Critical Incident Stress Management: Group and Peer
• FEMA COML course
• NIMS ICS 300 and 400

Instructor:

Jason Smith, ENP. 9-1-1 Operations Manager at North Central Texas Emergency Communications District & TX TERT State Coordinator

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper attire.  Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.

For Questions

Contact Chanita Castilla, CAPCOG. 9-1-1 Training & Public Education Specialist.