-
Telecommunicator
August 27, 2025
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Cedar Training Room
Venue Phone: 512-916-6000
Venue Website: https://www.capcog.org/
Venue Address:
Description:
Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.
Walk down the long hallway to the room. Signs will be posted to help with direction.
Working in 9-1-1 requires expending emotional labor each shift, while being exposed to the suffering of others. Over the life of a career in 9-1-1, experiencing compassion fatigue, vicarious trauma and burnout is common. When equipped with the proper tools and outlook, it’s possible to work with these feelings and overcome them, while pursuing a profession filled with meaning and purpose. With the strategies and perspectives taught in this class, participants will be able to combat feelings of job-related burnout, curb their complacency, and continue making a difference in the lives of each caller.
Learning Objectives:
• Understand the underlying cause of work-related chronic/traumatic stress
• Dramatically lower stress levels and manage burnout
• Limit their exposure to vicarious trauma
• Maintain a healthy balance between work and home life
Instructor: Adam Timm
Adam Timm began his 20-year career in 9-1-1 as a dispatcher for the Los Angeles Police Department Communications Division, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.
Participants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels year-round presenting training classes, conference sessions and consulting services across the country.
He is a board-certified stress management consultant and the author of three books, including the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout,” and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Pamela Frisk, CAPCOG. 9-1-1 Training & Public Education Coordinator.