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Telecommunicator
March 27, 2025
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capitol Area Council of Governments - Agave Training Room
Venue Phone: 512-916-6000
Venue Address:
Description:
When you enter the door under the training awning, this classroom is the first door on the right.
No matter what position you hold in your organization, each team member plays an integral role in the trajectory of morale. This comprehensive class is designed to provide a well•rounded understanding of an effective team-driven morale mindset. This integrated learning experience helps to understand how leadership responsibilities and team buy-in are intertwined and necessary. We will share the most popular thoughts of hundreds of ECC teams nationwide on what we need to keep doing. start doing, and stop doing to improve morale.
Topics include but are not limited to self-awareness, challenging behaviors, letting go of the past, and changing negative perspectives to more positive ones. This will leave your team better equipped to create a more productive work environment where effective leadership and high team morale work together to drive success.
Instructor: Tracy Eldridge
After 25+ years in Public Safety, Tracy has recently launched her company/podcast. On Scene First, which focuses on educating public safety professionals on must-have technology tools, leadership skills, and mental health resources to “save lives on both sides of the call.” She spent many years serving her community in rural Massachusetts, from the dispatcher to the chief dispatcher. She serves as an on-call firefighter/EMT in her local fire department and is one of the lead instructors for their Fire/EMS Explorer post.
Over the last ten years, she has enjoyed traveling and training 911 telecommunicators nationwide in her part-time role with The Public Safety Group. Tracy spent four years at RapidSOS. She was pivotal in building the world’s first emergency response data platform and delivering device-based locations to 9-1-1 and field responders. With a passion for public speaking and mental health, Tracy has been recognized nationally for her efforts to train and bring awareness to PTSD and public safety through conference training sessions, webinars, and keynote presentations. In early 2020, Tracy was proudly named the NG911 Institute “Industry Professional of the Year.”
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Pamela Frisk, CAPCOG. 9-1-1 Senior Training & Public Education Coordinator.