New Supervisor’s Course for 9-1-1 ECPs TCOLE #3796

Details Price Qty
Telecommunicatorshow details + $0.00 USD  

  • Telecommunicator
     July 15, 2025 - July 17, 2025
     8:00 am - 5:00 pm

Capital Area Council of Governments - Pecan Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, Suite 165, Austin, Texas, 78744, United States

Description:

Please enter the Pecan through the CAPCOG main entrance. You will pass the CAPCOG reception desk.

Getting promoted to a supervisor can be exciting and intimidating. This course will cover basic skills and communication techniques beneficial to a new supervisor. It will also help an Emergency Communication Professional understand and troubleshoot the transition from ECP to supervisor.

Course Length: 24 Hours
Equivalent to TCOLE Course Number: 3796

Learning Objectives:

The student will be able to explain relevant TCOLE rules for ECPs.
The student will be able to describe the supervisor’s role in the ECC.
The student will be able to discuss the values, ethics, and principles required of a supervisor. The student will be able to differentiate verbal and nonverbal communication skills.
The student will be able to recite the characteristics of effective leaders.
The student will be able to relate positive ways to handle conflict.
The student will be able to describe liabilities associated with supervision.
The student will be able to explain the basic principles of planning and organizing.
The student will be able to discuss cultural diversity issues in the ECC.
The student will be able to list ways to transition from ECP to supervisor.

Application:

Students will participate in a variety of activities, group discussions, and scenarios based on required supervisor skills.

 Instructor: Tina Chaffin

Tina started her career with 9-1-1 in 1996 in Plano, Texas. Throughout childhood, Tina wanted to be a teacher. Sitting in classroom training on the first day of 9-1-1 training, she made a goal. The goal was to be the person who teaches 9-1- 1 Emergency Communication Professionals (ECPs). Tina is extremely passionate about the 9-1-1 profession and advocates for ECPs in many ways. Tina is the Past-President of the Texas 9-1-1 Trainer (TNT) group and has been involved with the group for over 15 years. Tina founded the National 9-1-1 Trainer Forum, holding a yearly conference for 9- 1-1 trainers from around the nation. Tina is also involved with APCO International Committees and has published numerous articles in the APCO Magazine. Tina firmly believes in the recognition of ECPs and pushes the topic every chance she gets. Recently Tina launched an online training site, intending to provide relevant, quality, low-cost training for ECPs around the United States.

Since 1996, Tina has worked as a 9-1-1 dispatcher, call-taker, and trainer for large and small cities alike. She also has experience working as a ECP at an International Airport and a 4-year college. Tina currently works in an Emergency Communications Center (ECC), dispatching police and fire, to ensure her skills are up-to-date.

Tina has provided classroom training for the majority of her career. Additionally, Tina has presented at National and State conferences throughout the US. In addition to working in an ECC, Tina currently trains an average of 650 hours per year.

Licenses/Certifications:

  • NENA Emergency Number Professional (ENP)
  • APCO Registered Public Safety Leader (RPL)
  • Master Telecommunicator License
  • Advanced TCOLE Instructor
  • Texas DPS TCIC/TLETS Instructor
  • Instructor for National Center for Missing and Exploited Children course for ECPs

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper attire.  Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.

For Questions

Contact Pamela Frisk, CAPCOG. 9-1-1 Training & Public Education Coordinator.