Getting Back To Basics in Your Comm Center

Details Price Qty
Telecommunicatorshow details + $0.00 USD  

  • Telecommunicator
     June 3, 2025
     8:00 am - 5:00 pm

Capital Area Council of Governments - Cedar Training Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, CAPCOG Training Center, Austin, Texas, 78744, United States

Description:

Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.

Walk down the long hallway to the room.  Signs will be posted to help with direction.

Any good coach will tell you that no team can continue long-term success without consistently focusing on the basic skills that got them there in the first place. In this course, we’ll focus on our origins as we get back to the bedrock principles of what matters most in 9-1-1: excellent customer service, effective communication, cooperative teamwork, principled leadership and conflict recognition & resolution.

Participants will learn proven strategies to:

• Demonstrate effective communications skills
• Assess their understanding and improve fundamental teamwork and leadership qualities
• Create a plan for improving their contributions to their center’s mission, purpose and values

Instructor: Kris Inman

Kris Inman served Springfield-Greene County (Mo) 9-1-1 for 28 years, retiring in July of 2023 after serving the last three years as its director. He was the first internal hire to the position in the department’s history. Originally hired as a 9-1-1 Telecommunicator by Springfield-Greene County in 1994, Kris served as the department’s Training & Education Manager since 2012, working his way up from dispatcher, trainer and supervisor before landing the Director position in May of 2020.

Kris has also served as an adjunct professor of Communication & First Year Foundations at Missouri State University, where he was honored in 2022 with a University Teaching Award. In May 2023, he began teaching both graduate and undergraduate courses at Drury University.

Kris holds an MA in Communication and a BS in Electronic Media from Missouri State University. He is also a registered yoga instructor. A noted speaker and presenter, Kris has delivered educational sessions, keynotes, and motivational speeches for groups across the country. He has also taught yoga at several conferences at both the state and national level.

Kris is an MS Activist with the Multiple Sclerosis Society, serving as Emcee for local events such as “Bike MS Ozarks” and “Walk MS”, and recently wrapped a two-year term as Chair of the United Way campaign for the City of Springfield.

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper attire.  Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.

For Questions

Contact Pamela Frisk, CAPCOG. 9-1-1 Training & Public Education Coordinator.