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Telecommunicator
August 7, 2025
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Cedar Training Room
Venue Phone: 512-916-6000
Venue Website: https://www.capcog.org/
Venue Address:
Description:
Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.
Walk down the long hallway to the room. Signs will be posted to help with direction.
The first 2 hours are critical in a missing child case. In a true abduction, most children are killed within the first few hours of their abduction. Emergency Communication Professionals must get comprehensive information on all missing children to assist in the search for the child.
Course Length: 8 Hours
Equivalent to TCOLE Course Number: #3618
Learning Objectives:
The student will be able to explain the role of the National Center for Missing and Exploited Children.
The student will be able to describe the ECP’s role in missing children calls.
The student will be able to discuss the ANSI standard for responding to calls of missing children. The student will be able to categorize missing children.
The student will be able to recite facts regarding child abductions.
The student will be able to discuss the Child Abduction Homicide Study.
The student will be able to differentiate different case laws regarding missing persons.
The student will be able to describe the relationship of NCIC with missing children.
The student will be able to list the procedures for entering a missing child.
The student will be able to list the principals necessary to successfully process a missing child call. The student will be able to determine the elements of the first response intake.
The student will be able to relate the information necessary to give responders regarding the missing child.
The student will be able to list the procedures for activating a DPS Alert.
The student will be able to discuss cases in which missing children were found after being reported missing.
Application:
Students will use information regarding a missing child to complete the missing child packet, create a teletype for dissemination, and complete appropriate paperwork.
Instructor: Tina Chaffin
Tina started her career with 9-1-1 in 1996 in Plano, Texas. Throughout childhood, Tina wanted to be a teacher. Sitting in classroom training on the first day of 9-1-1 training, she made a goal. The goal was to be the person who teaches 9-1- 1 Emergency Communication Professionals (ECPs). Tina is extremely passionate about the 9-1-1 profession and advocates for ECPs in many ways. Tina is the Past-President of the Texas 9-1-1 Trainer (TNT) group and has been involved with the group for over 15 years. Tina founded the National 9-1-1 Trainer Forum, holding a yearly conference for 9- 1-1 trainers from around the nation. Tina is also involved with APCO International Committees and has published numerous articles in the APCO Magazine. Tina firmly believes in the recognition of ECPs and pushes the topic every chance she gets. Recently Tina launched an online training site, intending to provide relevant, quality, low-cost training for ECPs around the United States.
Since 1996, Tina has worked as a 9-1-1 dispatcher, call-taker, and trainer for large and small cities alike. She also has experience working as a ECP at an International Airport and a 4-year college. Tina currently works in an Emergency Communications Center (ECC), dispatching police and fire, to ensure her skills are up-to-date.
Tina has provided classroom training for the majority of her career. Additionally, Tina has presented at National and State conferences throughout the US. In addition to working in an ECC, Tina currently trains an average of 650 hours per year.
Licenses/Certifications:
- NENA Emergency Number Professional (ENP)
- APCO Registered Public Safety Leader (RPL)
- Master Telecommunicator License
- Advanced TCOLE Instructor
- Texas DPS TCIC/TLETS Instructor
- Instructor for National Center for Missing and Exploited Children course for ECPs
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Pamela Frisk, CAPCOG. 9-1-1 Training & Public Education Coordinator.