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Telecommunicator
January 7, 2025
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Cedar Training Room
Venue Phone: 512-916-6000
Venue Website: https://www.capcog.org/
Venue Address:
Description:
Enter the classroom through the CAPCOG training entrance, which is located under the metal awning near the main parking lot.
Walk down the long hallway to the room. Signs will be posted to help with direction.
Public Safety telecommunicators are expected to process and be triumphant when confronted with the most devastating and terrifying calls – from the moment they step from training. These calls may come on the first night shift or 10 years in. They are commonly never faced in training and may come once in a career, but all bets – life, and death – are riding on the ability of a team member and the team to do it and survive it.
This course is for the new, the seasoned, and everyone in between. It is built to be received right at the beginning of learning call taking to feel empowered to handle the most brutal calls. Burnout is a regularly encountered part of the dispatcher career cycle, and this course has the power to reinvigorate those who are tired or questioning their choice of 9-1-1. There is a recognized mindset that allows even the newest telecommunicators to prevail when all odds are against them and those depending on the performance of a lifetime. It will teach the THRIVE components of wickedly great 9-1-1 survivors. Compacted and rich with audio and video, students will lock in and have a front-row seat to navigating mass murder situations, life-taking storms, disasters, submerged vehicles, cars with lost braking systems, suicidal callers, mass casualty highway pileups, large fires, childbirth in the moment and other “big ones” that emergency telecommunicators may fear but are entrusted to handle. There is no pre-requisite course work, but attendees should be prepared to be shocked while learning and perhaps feeling again what first brought them to 9-1-1.
Instructor: Tracy Ertl
HeroLight Training Owner, Lead Instructor Tracy C. Ertl has dedicated 28 years to public safety communications, recently retired from Brown County Public Safety Communications, a consolidated 911 center in Green Bay, Wisconsin. Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally. She is also Owner & Publisher at TitleTown Publishing, a mainstream publishing house specializing in survival and police titles. Tracy founded HeroLight as a training company built to bring out the hero and happy in all people. She lives in Green Bay, and is the proud parent of three thriving grown children.
Special Instructions
Lunch will be provided courtesy of Tracy Ertl
Dress Code: To promote a professional training environment, CAPCOG requires proper attire.
Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in 10-county region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Pamela Frisk, CAPCOG. 9-1-1 Senior Training & Public Education Coordinator.