CAPCOG reserves the right to cancel training courses and workshops that do not meet the minimum number of registrants at least seven business days before their start date. In those circumstances, CAPCOG will provide a full refund.

Registrants who wish to cancel their registration must cancel online or notify CAPCOG via email or fax at least 30 calendar days before the course or workshop start date to receive a refund. There is a $50 administrative refund processing fee for courses or workshops over four hours in length. Courses four hours or shorter will not be refunded.

No-shows and cancellations made less than 30 calendar days before a course's start date will be charged in full. Partial attendance is not permitted.