-
Telecommunicator
enero 9, 2025
8:00 am - 5:00 pm
- Emergency Telecommunicators
Capital Area Council of Governments - Cedar Training Room
Venue Phone: 512-916-6000
Website de la sede: https://www.capcog.org/
Venue Address:
Descripción:
Enter the classroom through the CAPCOG training entrance, which is located under the metal awning near the main parking lot.
Walk down the long hallway to the room. Signs will be posted to help with direction.
Lunch will be provided courtesy of Tracy Ertl
This course encompasses not only the civil and legal repercussions of liability but also addresses the topic of personal and professional ethical conduct. Topics incorporated include types of 9-1-1 liability, elements of negligence claims, and incorporation of national standards, including the ADA, specifically regarding the TDD. Next, students will discuss the public expectations of service and how they drive our profession. The need for core ethics, values, and mission statements helps identify how to do the next right thing and the potential consequences of violating your code of ethics. Information about four general areas of ethical concerns and ethical leadership in public safety communications will be discussed.
Instructor: Tracy Ertl
HeroLight Training Owner, Lead Instructor Tracy C. Ertl has dedicated 28 years to public safety communications, recently retired from Brown County Public Safety Communications, a consolidated 911 center in Green Bay, Wisconsin. Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally. She is also Owner & Publisher at TitleTown Publishing, a mainstream publishing house specializing in survival and police titles. Tracy founded HeroLight as a training company built to bring out the hero and happy in all people. She lives in Green Bay, and is the proud parent of three thriving grown children.
Special Instructions:
Dress Code: To promote a professional training environment, CAPCOG requires proper attire. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class.
For Questions
Contact Pamela Frisk, CAPCOG. 9-1-1 Senior Training & Public Education Specialist.